YƐN HOSTING NSƐM (NHYEHYƐE A ƐYƐ NKYEKYƐMU) .
Wɔyɛɛ no foforo nea etwa to: 14 Ɔpɛpɔn 2026
Nkyerɛase ahorow a atwam: Ɔpɛpɔn 2011, Ɔpɛpɔn 2013, Ɔpɛpɔn 2015, Ɔpɛpɔn 2016
Saa Ɔsom Ho Nhyehyɛe a Ɛkɔ Akyiri yi fa nnwuma a Sive Setfu ICT Ano Aduru (Pty) Ltd, aguadi sɛ Sive.Host (“Sive.Host”, “yɛn”, “yɛn”, “yɛn”). Saa Nsɛm a Ɛkɔ Akyiri yi boa na ɛyɛ yɛn... Ɔsom Ho Nhyehyɛe, na ɛsɛ sɛ wɔkenkan nso bom ne yɛn Mmara a Wɔde Di Dwuma a Wogye Tom ne Nsɛm a Wɔde Sie.
Sɛ akasakasa bi da Nsɛm a Wɔakyerɛkyerɛ Mu yi ne nsɛm a wɔaboaboa ano/nsɛmfua a ɛwɔ yɛn Ɔsom Ho Mmara mu no ntam a, saa Nsɛm a Wɔakyerɛkyerɛ Mu yi bɛfa ɔsom anaa asɛm a ɛka ho no ho.
1. Nkyerɛaseɛ ne Nkyerɛaseɛ
Gye sɛ nsɛm a ɛfa ho no kyerɛ sɛ ɛnte saa, asɛmfua biara a wɔde di dwuma wɔ yɛn Dwumadi Nhyehyɛe no mu no wɔ ntease koro wɔ Mmara a Ɛkɔ Akyiri yi mu.
| Asɛmfua | Kyerɛ |
|---|---|
| Client Area | Yɛn intanɛt so adetɔfoɔ kwan a wobɛtumi afa so ahwɛ nnwuma, sikatua, mmoa, nhyehyɛeɛ, ne akontaabuo dwumadie a ɛfa ho so. |
| Domain Edin a Wɔde Di Dwuma | Intanɛt address a nnipa betumi akenkan a ɛbata wɛbsaet, email dwumadie, anaa intanɛt dwumadie foforɔ ho. |
| Domain Nnwuma a Wɔde Di Dwuma | Domain dinkyerɛw, foforoyɛ, transfer, update, cancellation, administration, ne nnwuma a ɛfa ho a yɛde ma anaa yɛma ɛyɛ mmerɛw. |
| Email Nnwuma a Wɔde Di Dwuma | Email-fam dwumadie a ebia ɛka ho ne mailboxes, aliases, SMTP, POP3, IMAP, forwarding, spam filtering, virus filtering, ne dwumadie a ɛfa ho. |
| Mmara a Epira | Code, script, executable, routine, anaa mechanism biara a wɔayɛ sɛ ɛbɛhaw, asɛe, asɛe, anya kwan a wɔmma ho kwan, anaa ɔkwan foforo so a ɛbɛtwetwe software, hardware, systems, services, networks, anaa data. |
| Nsɛm a Mmara Mma Ho Nsɛm | Nsɛm, data, nkitahodi, nneɛma, anaa dwumadi biara a ɛto mmara a ɛwɔ hɔ no. |
| Beaeɛ | Data centre biara, server dan, rack facility, network beae, cloud region, anaa infrastructure beae a yɛde di dwuma de nnwuma ma, sɛ́ ɛyɛ South Africa, Rwanda, Eswatini, United States, anaa beae foforo biara a yɛkyerɛ bere ne bere mu. |
| Server a wɔde di dwuma | Honam fam server biara, virtual server, VPS, cloud instance, shared hosting platform, dedicated server, anaa infrastructure a ɛfa ho a wɔde di dwuma wɔ ɔsom bi ho. |
| System Abuse a Wɔde Di Dwuma | Dwumadie biara a ɛsɛe, ɛsɛe, ɛyɛ adesoa dodo, ɛtwetwe, ɛbɔ yɛn ho ban, anaa ɛbɔ mmɔden sɛ ɛbɛsɛe yɛn nnwuma, dwumadie, ahobanbɔ, nhyehyɛeɛ, nkitahodiɛ, anaa nnwuma no a afoforo de di dwuma no. |
| White Label Hosting Nnwuma a Wɔde Yɛ Adwuma | Hosting ne dwumadie a ɛfa ho a wɔde ma ma santɔn, rebranding, delegated administration, partner fulfilment, storefront enablement, anaa partner-led distribution, a nnwuma te sɛ PartnersHub, CloudPort, Domain Partner Network, ne ɔhokafoɔ anaa reseller enablement services a ɛte saa ka ho. |
2. Ɔsom a Wɔde Di Dwuma Kɛse
2.1.1. Yɛde hosting, VPS, cloud, dedicated server, reseller, white label, domain, email, colocation, ne intanɛt infrastructure dwumadie a ɛfa ho a ɛhyɛ saa Nsɛm a Ɛkɔ Akyiri yi ase ma.
2.2.2.2. Gye sɛ wɔakyerɛ pefee sɛ ɛnte saa, wɔde nnwuma ma wɔ an “sɛnea ɛte” . ne “sɛnea ɛwɔ hɔ” . nnyinaso.
2.3. Wode nnwuma no di dwuma wɔ w’ankasa asiane mu.
3. Adetɔfo Asɛyɛde
3.1.1. Wo na wobɛhwɛ nneɛma, wɛbsaet, aplikeshɔn, script, database, nkitahodi, softwea, adansedi nkrataa, ne dwumadi ahorow a ɛfa wo nnwuma ho nyinaa so.
3.2. W’ankasa na ɛyɛ w’ankasa software tumi krataa ho asodi gye sɛ yɛda no adi pefee sɛ yɛde tumi krataa no ama.
3.3.3. Ɛyɛ w’asɛde sɛ wobɛbɔ wo din a wode di dwuma, wo password, API keys, ne access credentials afoforo nyinaa ho ban.
3.4.4. Ɛyɛ w’asɛdeɛ sɛ wobɛkora w’ankasa wo backups so gye sɛ wɔde express managed backup service ka ho wɔ krataa mu.
4. Wɛbsaet & Email Hosting
4.1.1. Yebetumi de Website & Email Hosting ama wɔ shared anaa managed infrastructure a yɛwɔ, yɛagye, yɛama ho tumi krataa, anaa yɛhwɛ so.
4.2. Yebetumi asiesie, ayɛ nsakrae, ahwɛ so, ayɛ no gyinapɛn, ayɛ no foforo, asi ananmu, anaa yɛasiw hosting tebea no afã horow ano sɛnea yɛpɛ sɛnea ɛbɛyɛ a yɛbɛkora ɔsom no mudi mu kura, nhyiam, ahobammɔ, ne adwumayɛ a ɛkɔ so no so.
4.3. Woda so ara di wo wɛbsaet ahorow, email a wode di dwuma, emu nsɛm, script ahorow, application ahorow, database ahorow, softwea a ɛfa afoforo ho, ne kar akwan, ayayade, anaa mmerɛwyɛ biara a ɛnam dwumadie no a wode bedi dwuma no so de aba no ho asodi.
5. Managed Dedicated Hosting a ɛwɔ hɔ
5.1.1. Baabi a yɛde managed dedicated hosting ma no, server anaa underlying infrastructure no da so ara yɛ yɛn agyapade gye sɛ yɛakyerɛw apene so pefee sɛ ɛnyɛ saa.
5.2. Yebetumi ahwɛ hardware, base software environment, updates, patches, ne infrastructure gyinaesi ahorow so wɔ yɛn pɛ mu, a egyina nneɛma a ɛfa ho no so.
5.3. Woda so ara di wo applications, data, nsɛm a ɛwɔ mu, tumi krataa a yɛmfa mma no pefee, ahobammɔ a ɛwɔ layer a wɔhwɛ so no atifi, ne dwumadi ahorow a ɛnam ɔsom no so ba nyinaa ho asodi.
6. Bare Metal Servers a Wɔde Di Dwuma
6.1.1. Bare Metal Servers ma wo honam fam server a wɔde ama anaa infrastructure resource a ɛbata ho no nkutoo a wode bedi dwuma, nanso hardware a ɛwɔ ase no wurayɛ da so ara yɛ yɛn dea gye sɛ wɔakyerɛw apene so pefee sɛ ɛnyɛ saa.
6.2.2. Gye sɛ wɔaka ɔsom no ho asɛm pefee sɛ wɔhwɛ so, wo nko ara na wowɔ dwumadie nhyehyɛeɛ, software stack, updates, security configuration, monitoring, backups, sanba, ne service dwumadie a ɛwɔ hardware layer no atifi no ho asodie.
6.3. Yɛnnyɛ software, scripts, packages, plugins, themes, containers, images, anaa nneɛma afoforo a wode instɔl, upload, run, anaa ɛma ɛyɛ adwuma no ho asodi.
7. White Label Hosting Nnwuma a Wɔde Di Dwuma
7.1.1. White Label Hosting Services no bi ne nnwuma a wɔde ma ma wɔsan tɔn, dwumadie a wɔde ahyɛ obi nsa, rebranding, storefront enablement, ahokafoɔ a ɔdi anim mmamu, anaa nhyehyɛeɛ a ɛte saa a ɔhokafoɔ na ɔhwɛ so.
7.2. White Label Hosting Services no bi ne afɔrebɔ ahorow te sɛ PartnersHub, CloudPort, ne Domain Ɔhokafoɔ Nkitahodiɛ.
7.3. Gye sɛ wɔakyerɛw no pefee sɛ, white label anaa reseller customers da so ara wɔ asɛdeɛ wɔ wɔn ankasa downstream customer abusuabɔ, mmoa asɛdeɛ, adetɔn ananmusifoɔ, ne sikatua ho asɛdeɛ ho.
8. Colocation Hosting a ɛwɔ hɔ
8.1.1. Colocation services ma rack space, ahoɔden, ne nkitahodi ma mfiri a adetɔfo wɔ gye sɛ wɔakyerɛ pefee sɛ ɛnte saa.
8.2. Wo nkutoo na wobɛkɔ so ayɛ w’ankasa hardware, peripherals, software, tumi krataa, data, akyirikyiri kwan, ne asiane ahorow a ɛbata ho ho asodi.
9. Software, Nneɛma a Ɛyɛ Den, ne Mmara a Epira
9.1.1. Yɛnnyɛ software, plugins, themes, packages, scripts, containers, mfonini, anaa nneɛma afoforo a wode install, upload, run, anaa ɛma ɛyɛ adwuma no ho asodi.
9.2. Mfomso biara, ayayade, ɔhaw, adwumayɛ ho nsɛm, kar akwan a ɛkɔ soro, spam nsɛm a esisi, malware nsɛm a esisi, anaa ɔsom a ɛsɛe a efi wo softwea, nhyehyɛe, anaa nsɛm a ɛwɔ mu mu ba no da so ara yɛ w’asɛyɛde.
9.3. Ɛnsɛ sɛ wode nnwuma no di dwuma de kyekyɛ, gye, de mena, anaa ɛma Harmful Code, dwumadi a mmara mma ho kwan, anaa System Abuse no yɛ mmerɛw.
10. Kar, Bandwidth, ne Nneɛma a Wɔde Di Dwuma Boroo so
10.1.1. Wo nko ara na wowɔ asɛdeɛ wɔ akwantuo, bandwidth, egress, dwumadie a ɛboro soɔ, nneɛma a wɔde di dwuma boro so, ne dwumadie foforɔ a ɛbata wo som no ho nyinaa ho.
10.2. Nnwinnade biara a wɔde di dwuma anaa kar akwan ho amanneɛbɔ a yɛde ma no yɛ nea ɛyɛ mmerɛw nkutoo, ebia ɛnyɛ bere ankasa mu de, na ebetumi akyɛ, enni mũ, anaasɛ ɛbɛyɛ sɛ ɛbɛyɛ nea ɛyɛ mmerɛw.
10.3. Woda so ara di asodi wɔ dwumadie ho ka nyinaa ho, a traffic a ntua, bots, crawlers, exploits, spam events, software mmerɛwyɛ, abisadeɛ bɔne, anaa nhyehyeɛ a ɛntene a ɛka wo service no ka ho.
11. Ayayade, DDoS, ne Ahobammɔ Nsɛm a Ɛsisi
11.1.1.1. Sɛ wo som no bɛyɛ nea ɛde ntua a wɔpow, spam asɛm, malware asɛm, ayayade ho asɛm, anaa ahunahuna a ɛte saa fibea anaa botae a, yebetumi agyae, ayi, ayɛ null-route, atew ne ho, asiw, anohyeto, anaa atwa ɔsom no mu ntɛm ara sɛ yegye di sɛ ɛho hia sɛ yɛyɛ saa a.
11.2. Yɛnnni asodie biara wɔ adehwereɛ a ɛfiri ahobanbɔ a wɔayɛ wɔ saa ɔfa yi ase no ho.
12. Email Nnwuma a Wɔde Di Dwuma
12.1.1. Baabi a ɛka hosting service ho no, Email Services betumi ayɛ mailboxes, aliases, SMTP, POP3, IMAP, forwarding, spam filtering, virus filtering, ne dwumadie a ɛfa ho.
12.2. Wɔde spam filtering ne virus filtering ma wɔ mmɔdenbɔ a eye sen biara mu gye sɛ wɔakyerɛ pefee sɛ ɛnte saa.
12.3. Woda so ara hwɛ mailbox ahobammɔ, password ahobammɔ, nneyɛe a wɔde mena, wɔn a wogye wɔn din, ne nkitahodi ho mmara a ɛwɔ hɔ a wobedi so.
13. Domain Din Nnwuma
13.1.1. Domain dinkyerɛw, foforoyɛ, transfer, updates, suspensions, cancellations, ne popa gyina mmara, nhyehyɛe, bere nhyehyɛe, mfiridwuma nhyehyɛe, ne gyinaesi ahorow a ɛfa registrar, registry, administrator, anaa domain authority a ɛfa ho no so.
13.2. Yɛrentumi nhyɛ bɔ sɛ Domain Name biara wɔ hɔ, yɛbɛkyerɛw yɛn din yiye, yɛbɛkɔ so ayɛ foforo, yɛde bɛma obi foforo, anaasɛ yɛbɛkora so.
13.3.3. Ɛyɛ w’asɛdeɛ sɛ wobɛhwɛ sɛ Domain Name a woabisa no ntoto nnipa foforɔ hokwan so, sɛ wɔn a wɔakyerɛw wɔn din no ho nsɛm teɛ, na wɔde akwankyerɛ a ɛfa foforɔyɛ ne sikatua ho bɛmena wɔ berɛ ano.
14. Ɔsom a Ɛwɔ Hɔ, Bere a Wɔde Yɛ Adwuma, ne Ɔsom Ho Agyede
14.1.1. Baabi a bere a wɔde yɛ adwuma ho bɔhyɛ pɔtee bi, mmuae ho bɔhyɛ, anaa ɔsom gyinabea bi fa ho no, ɛfa ho kosi baabi a wɔaka no pefee wɔ saa ɔsom anaa ade no ho nkutoo.
14.2. Gye sɛ wɔakyerɛ sɛ, yɛn network uptime guarantee a ɛfa hosting services a ɛfata ho no yɛ 99.9% wɔ kalenda bosome biara mu, a nsiesie a wɔayɛ ho nhyehyɛe ne nea wɔayi afi mu a wɔakyerɛ wɔ Nsɛm a Wɔakyerɛkyerɛ Mu yi mu nka ho.
14.3. 99.9% bosome biara uptime botaeɛ kyerɛ sɛ ɛnsɛ sɛ network downtime boro so Simma 43 wɔ kalenda ɔsram biako mu, a wɔsusu fi saa bosome no da a ɛdi kan kɔsi da a ɛtwa toɔ.
14.4.4. Wɔ saa ɔkasamu yi atirimpɔw nti, ntwamutam dwumadie no ka ntwamutam nhyehyɛeɛ titire a ɛwɔ yɛn tumi ase no dwumadie ho, a routers, switches, firewall infrastructure, ne cableling ka ho, sɛdeɛ ɛfata wɔ ɔsom a ɛfa ho no ho.
14.5. Network downtime wɔ hɔ bere a adetɔfo bi ntumi mfa data nkɔ na onnye mfi ɔsom a ɛka no no mu, na wɔasi bere a wɔde yɛ adwuma no so dua sɛnea yɛn nhyehyɛe ne kyerɛwtohɔ ahorow a yɛde hwɛ so no kyerɛ no.
14.6. Gye sɛ wɔakyerɛ pefee sɛ ɛnyɛ saa wɔ ɔsom pɔtee bi ho, bere a wode bedi dwuma ho bɔhyɛ ahorow no fa ntwamutam a ɛwɔ hɔ ho na ɛnhyɛ bɔ sɛ wo wɛbsaet koodu, application logic, scripts, plugins, themes, databases, softwea a ɛto so abiɛsa, DNS trɛw, browser caching, anaa email a wode bɛkɔ network ahorow a ɛto so abiɛsa no bɛyɛ adwuma.
14.7. Sɛ network uptime ma service a ɛka no nnu 99.9% wɔ bosome bi mu a, yɛbɛtumi de wo credit 5% wɔ base monthly fee no mu wɔ simma 30 biara a wɔahyɛ sɛ wɔmfa nyɛ adwuma no ho, kosi nea ɛboro so a 100% wɔ base ɔsram biara fee a wɔde ma ɔsom a ɛka ho no.
14.8. Service credits yɛ wo nkutoo ne wo nkutoo ano aduru a ɛfa outage anaasɛ network a enni hɔ ho.
14.9. Service credit biara nni hɔ wɔ baabi a bere a wɔde yɛ adwuma, ɔsɛe, anaa ntwitwiridii fi:
- nsiesie a wɔayɛ ho nhyehyɛe anaasɛ nsiesie a egye ntɛmpɛ;
- tumi a ɛboro so;
- upstream provider huammɔdi ahorow;
- registrar, registry, DNS, anaa nsɛm a ɛfa ntrɛwmu ho;
- DDoS ntua anaa akwantuo mu nsɛm foforɔ a ɛyɛ hu;
- wo softwea, data, emu nsɛm, nhyehyɛe, anaa ahobammɔ a entumi nyɛ adwuma yiye;
- internet-wide routing nsɛm anaa huammɔdi a ɛnyɛ yɛn tumi;
- wo nneyɛe anaa nneɛma a woanyɛ ho hwee, a mmara mma ho kwan, anaa nea wɔamma ho kwan;
- browser anaa DNS caching a ɛma ɛte sɛ nea wontumi nkɔ wɛbsaet bi so bere a sɛ ɛnte saa a wobetumi akɔ hɔ no;
- application ahorow a ɛto so abiɛsa, control panels, plugins, anaa services a enni yɛn tumi ase tẽẽ.
14.10. Sɛ wopɛ sɛ wohwehwɛ ɔsom bosea a, ɛsɛ sɛ wode w’abisade no fa Client Area anaa yɛn aban sikatua ho nkitahodi ho nsɛm a ɛwɔ hɔ no so kɔma nnɔnhwerew 48 a ɛfa bere a wɔde gyae adwuma anaa asɛm a esii no ho.
14.11. Ɛsɛ sɛ wo krataa no ka nsɛm a ɛdɔɔso a yebetumi ahwehwɛ mu, a nea ɛka ho ne ɔsom a ɛka ho, domain din a ɛfa ho, server din, bɛyɛ da ne bere a asɛm no sii, ne nsɛm foforo biara a yɛabisa wɔ ntease mu.
14.12.12. Wɔde service credits bedi dwuma bere a yɛasi asɛm no so dua sɛnea yɛn nhyehyɛe a yɛde hwɛ nneɛma so ne yɛn mu kyerɛwtohɔ ahorow kyerɛ no nkutoo.
14.13. Wɔde sika biara a wɔapene so bedi dwuma wɔ wo akontaabu mu wɔ bere a ɛfata a wɔde tua ho ka anaasɛ sikatua kyinhyia mu, na sɛnea ɛte biara no, sika a wɔde bɛbɔ wɔ ɔsom a ɛka ho no nyinaa wɔ ɔsram bi mu no rentra ɔsram biara sika a wotua wɔ saa ɔsom no ho no nyinaa.
15. Nneɛma a wɔbɔ ne sika a wɔbɔ
15.1.1. Ɛsɛ sɛ wutua sika a wɔde tua ho ka, ɛka a wɔbɔ, tow, tow, dwumadie ho ka, nhyehyeɛ ho ka, dwumadie a ɛboro soɔ ho ka, sika a wɔde ka ho, mmoa ho ka, ne sika foforɔ a ɛsɛ sɛ wotua ma wo nnwuma nyinaa ansa na da a ɛsɛ sɛ wotua a wɔakyerɛ wɔ sika a wɔde tua ho ka no so.
15.2. Wodi kan tua sika a wɔbɔ nyinaa gye sɛ yɛakyerɛw apene so pefee sɛ ɛnyɛ saa.
15.3. Yebetumi ayɛ nsakrae wɔ ɔsom bo, sika a wɔbɔ mpɛn pii, nneɛma bo, anaa ɛka a ɛfa ho denam amanneɛbɔ so denam yɛn wɛbsaet, Client Area, quotation, invoice, anaa email nkitahodi so.
15.4. Ɛsɛ sɛ wutua ɔsom ho ka nyinaa ntɛm ara bere a bere aso na ɛsɛ sɛ wotua no. Gye sɛ yɛakyerɛw akyerɛ pefee sɛ ɛnte saa, baabi a wɔde United States Dollars (USD) tua South Africa Rand (ZAR) sika a wɔde tua ho ka no, yɛde sika a wɔde sesa sika a ɛyɛ $1 USD kosi R10 ZAR wɔ bo a wɔbɔ ne sikatua ho atirimpɔw ahorow ho.
15.5.5. Wotua ɔsom ho ka sɛnea mpɛn dodow a woapaw sɛ wotua ho ka na ɛda adi wɔ wɛbsaet, nsɛm a wɔafa aka, krataa a wɔde kra, anaa sika a wɔde tua ho ka a ɛfa Ɔsom no ho no te.
15.6. Baabi a ɛfata no, yɛde VAT ho nkrataa bɛma wɔ kɔmputa so. Sɛ wobisa anaa wokra Nnwuma a, ɛkyerɛ sɛ woapene so sɛ wɔmfa ɛlɛtrɔnik sika a wɔde tua ho ka bɛma na wɔde akɔma, a atirimpɔw ahorow a ɛne sɛ wobɛhwehwɛ tow a wɔde tua nneɛma a wɔde ba no wɔ baabi a ɛfata ka ho.
16. Ka a Wɔde Tua Ka Akyiri, Ka a Wɔbɔ no Default, ne Suspension
16.1.1. Sɛ wɔantua sika a wɔde tuaa ho ka biara ansa na da a ɛsɛ sɛ wotua no adu a, ɛbɛyɛ nea ɛboro so ntɛm ara.
16.2. Sɛ wɔantua sika a wɔde tuaa ho ka biara wɔ da a ɛsɛ sɛ wotua no akyi a, yebetumi abisa sika a wɔde tua ka akyiri, adwumayɛ ho ka, asiane ho ka, sika a wɔde bɛsan de aba, ɔsom a wɔsan tua ho ka, sika a ɛfa sika a wɔde tua ho ka, anaa sika a ɛte saa.
16.3. Ebia sika a ɛte saa a wɔbɔ wɔ sika a wotua akyiri yi anaasɛ ɛka a wɔbɔ wɔ sika a wontua ho no bɛyɛ kɛse na sɛnea yɛpɛ no, ebetumi ayɛ pɛ anaasɛ ɛboro so 100% wɔ invoice sika a ɛboro so no mu.
16.4. Yebetumi agyae, asiw ano, asiw ano, asiw ano, apow sɛ yɛbɛma wɔayɛ foforo, apow sɛ yɛde bɛma obi foforo, anaasɛ yɛagyae ɔsom biara ntɛm ara sɛ sika biara atwam anaasɛ yegye di wɔ ntease mu sɛ ɔsom no a yɛbɛkɔ so de ama no de yɛn to asiane mu a.
16.5. Sɛ wogyae adwuma anaasɛ wogyae adwuma a, ɛntwa w’asɛyɛde a ɛne sɛ wubetua sika a ɛsɛ sɛ wotua dedaw anaasɛ woaboaboa ano dedaw no mu.
17. Sika a wɔsan de ma ne sika a wɔde twa mu
17.1.1. Gye sɛ yɛakyerɛw akyerɛ pefee sɛ ɛnte saa, sika a wɔatua ama yɛn no nyinaa yɛ nea wɔrensan mfa mma.
17.2. Sɛ yɛanto ɔfa 17.1 ano a, mpɛn pii no, wɔrentumi nsan mfa nea edidi so yi mma:
- domain dinkyerɛw ho ka a wɔbɔ;
- domain foforo ho ka a wɔbɔ;
- domain transfer ho ka a wɔbɔ;
- nhyehyɛe ho ka a wɔbɔ;
- atutra ho ka a wɔbɔ;
- sika a wɔbɔ a egyina sɛnea wɔde di dwuma so;
- sika a wɔbɔ wɔ nneɛma a wɔde di dwuma boro so ho;
- mmoa anaa amanne adwuma a wɔayɛ dedaw;
- ɛka a obi a ɔto so abiɛsa bɔ wɔ wo din mu;
- sika a wɔbɔ a ɛfa nnwuma a wɔagyae, wɔayɛ ayayade, anaa wɔagyae ho;
- sika a wɔbɔ wɔ sika a wotua akyi, sika a wɔbɔ wɔ sanba a wɔde bɛsan aba, anaasɛ sika a ɛfa sika a wotua wɔ sika a wɔantumi atua ho.
17.3. Sɛ yɛpene so sɛ yɛbɛsan de sika no ama yɛn, yɛagye sika a yɛde bɛsan ama yɛn, anaasɛ yɛbɛma yɛn sika a yɛde bɛtwa mu a, yebetumi atwa ɛka biara a ɛfa obi foforo ho, ɛka a wɔbɔ wɔ nhyehyɛe ho, ɛka a wɔbɔ wɔ adwumayɛ ho, ɛka a wɔbɔ wɔ sɛnea wɔde di dwuma ho, anaa sika afoforo a yɛadi dedaw anaasɛ ɛsɛ sɛ wotua wɔ ɔsom no ho no mu.
17.4. Ɛnsɛ sɛ wɔsan de sika biara ma esiane sɛ wunhia ɔsom no bio, woantumi amfa ɔsom no anni dwuma, wogyaee adwuma no esiane sɛ woabu so nti, anaasɛ womaa kwan ma ɔsom no twaa mu nti.
17.5. Sɛ ɔsom bi ka sika a wɔde bɛsan ama ho dawuru pɔtee anaasɛ adom bere a wɔde twa mu ho a, saa hokwan no fa baabi a wɔakyerɛ pefee wɔ saa ɔsom no ho nkutoo na ɛnyɛ nea ɛfa ɛka a wɔayi afi mu anaasɛ nnipa foforo ka ho.
18. Ka a wɔbɔ wɔ nneɛma a wɔboaboa ano ne ɛka a wɔbɔ
18.1.1. Woda so ara yɛ mmara kwan so ka a ɛfata, sika a wɔbɔ wɔ hwehwɛ a wɔde hwehwɛ nneɛma mu, adwumayɛ ho ka, ɛka a wɔbɔ, ɛka a wɔbɔ wɔ ɛka a wogye, sika a wɔde gye sika, mmaranimfo ka, ne ɛka a ɛfa ho a yɛbɔ wɔ sika a ɛboro so a yegyee mu, kosi baabi a mmara ma ho kwan koraa no ho asodi.
19. Reseller Asɛyɛde ahorow
19.1.1. Wɔn a wɔtɔn nneɛma no wɔ asɛdeɛ sɛ wɔboa wɔn ankasa afɛfoɔ gye sɛ White Label Hosting Service anaa nhyehyɛeɛ foforɔ a wɔhwɛ so pefee ka sɛ ɛnte saa wɔ krataa mu.
19.2. Yebetumi ne reseller’s client adi nkitaho tẽẽ wɔ baabi a ɛho hia na yɛakora ɔsom a ɛkɔ so no so, ayɛ ayayade ho dwuma, adi mmara sodi ho dwuma, asan agye ɔsom ho ka a wontuae, anaasɛ yɛbɔ infrastructure no mudi mu kura ho ban.
20. Nnwuma a Ɛto so Abiɛsa
20.1.1. Nnwuma binom de wɔn ho to nnipa a wɔto so abiɛsa a wɔde ma so, a nea ɛka ho ne wɔn a wɔkyerɛw wɔn din, wɔn a wɔkyerɛw wɔn din, wɔn a wɔtɔn wɔ mununkum mu, wɔn a wɔtɔn data, wɔn a wɔtɔn softwea, apon a wɔde tua sika, wɔn a wɔde nneɛma a wɔde yiyi nneɛma mu, wɔn a wɔyɛ nkitahodi nhyehyɛe, ne wɔn a wɔde nneɛma a ɛwɔ soro no ma.
20.2. Yɛnhwɛ saa nnwuma a ɛto so abiɛsa no so na yenni asodi biara wɔ wɔn nneyɛe, nea wɔayi afi mu, huammɔdi, akyɛde, ntwitwiridii, bo a wɔsakra, nhyehyɛe mu nsakrae, nea wɔagyae, anaa nea wɔagyae ho.
21. Suspension ne Termination
21.1.1. Yebetumi agyae anaa yɛagyae ɔsom biara ntɛm ara sɛ woantua sika biara a ɛsɛ sɛ wotua, wummu Mmara a Ɛkɔ Akyiri yi so, wubu yɛn Mmara a Wogye Tom a Wɔde Di Dwuma no so, de mmara anaa adwumayɛ mu asiane ba, anaasɛ wode ɔsom no nni dwuma wɔ atirimpɔw ahorow a mmara mma ho kwan anaa ayayade mu a.
21.2. Baabi a tebea ma kwan no, yebetumi abɔ amanneɛ ansa na yɛagyae adwuma no anaasɛ yɛagyae adwuma no, nanso ɛnyɛ yɛn asɛyɛde sɛ yɛyɛ saa wɔ baabi a ɛho hia sɛ yɛyɛ ho biribi ntɛm ara.
22. Anohyeto a Ɛwɔ Asɛyɛde Ho
22.1.1. Sɛnea mmara ma ho kwan no, yɛnyɛ asodi biara wɔ adehwere a ɛnteɛ, nea ɛbae, nea efi mu ba, soronko, asotwe, anaa sikasɛm mu adehwere ho, a nea ɛka ho ne sika a yɛhwere, mfaso a yɛhwere, apɛde pa a yɛhwere, hokwan a yɛhwere, anaa data a yɛhwere.
22.2. Baabi a wontumi nyi asodi mfi mu wɔ mmara kwan so no, yɛn asodi nyinaa a efi ɔsom no mu ba anaasɛ ɛfa ho no rentra nnyinaso ho ka a wotuae wɔ ɔsom a ɛka ho no ho wɔ asram abiɛsa a edi asɛm a ɛde asɛm no bae no anim pɛɛ no mu, gye sɛ wɔaka anohyeto soronko bi wɔ baabi foforo wɔ ɔsom no mu nsɛm a ɛfa ho no mu.
23. Nneɛma a wɔde tua ho ka
23.1.1. Wobɔ yɛn ka na womma yɛn ho nyɛ hu wɔ asɛm biara a yɛbɛka, adehwere, ɔsɛe, asodi, asotwe, ɛka, anaa ɛka biara a efi nnwuma no, wo nsɛm, wo softwea, wo email ahorow, wo Domain Names a wode bedi dwuma, Mmara a Ɛkɔ Akyiri yi a woabu so, anaasɛ mmara anaa nnipa foforo hokwan ahorow a wubu so no ho.
24. Amanneɛbɔ ne Nsɛm a Wɔka
24.1.1. Ɛsɛ sɛ wɔde sikatua ho nsɛmmisa, amanneɛbɔ, ɔsom boseabɔ ho nsɛm, ne nkitahodi a wɔahyɛ da ayɛ no fa Client Area anaasɛ aban sikatua anaa mmoa nkitahodi ho nsɛm a yetintim bere ne bere mu no kɔma.
24.2. Yebetumi de amanneɛbɔ akɔ email address a ɛbata wo akontaabu ho no so, denam Client Area no so, anaasɛ denam nsɛm foforo a yɛbɛtintim wɔ yɛn wɛbsaet no so.
