WI HOSTING TƐM DƐN (DITAIL TƐM DƐN FƆ SAVIS)
Las tɛm we dɛn ɔpdet: 14 Mach 2026
Di vɛshɔn dɛn we bin dɔn de bifo: Ɔgɔst 2011, Fɛbwari 2013, Jun 2015, Fɛbwari 2016
Dɛn Ditayl Tɛm fɔ Savis ya de fɔ di savis dɛn we Sive Setfu ICT Solushɔn (Pty) Ltd, we dɛn de trade as Sive.Host (“Sive.Host”, “wi”, “wi”, “wi”). Dɛn Ditayl Tɛm dɛn ya de sɔpɔt ɛn de pat pan wi Di Tɛm dɛn fɔ di Savis, ɛn dɛn fɔ rid am bak togɛda wit wi Akseptabl Yuz Polisi ɛn Prayvesi Polisi.
If ɛni kɔnflikt de bitwin dɛn Ditayl Tɛm dɛn ya ɛn di sɔma/jɛnɔral wɔd dɛn we de na wi Tɛm fɔ Savis, dɛn Ditayl Tɛm dɛn ya go aplay to di savis ɔ ishu we dɛn afɛkt.
1. Intapriteshɔn ɛn Difinishɔn dɛn
If di kɔntɛks sho ɔda tin, ɛni wɔd we dɛn yuz na wi Tɛm fɔ Savis gɛt di sem minin insay dɛn Ditayl Tɛm dɛn ya.
| Wɔd | Minin |
|---|---|
| Klaynt Ɛria | Wi onlayn kɔstɔma pɔtal we yu kin yuz fɔ manej savis, bil, sɔpɔt, sɛtin, ɛn rilayt akɔn fɛnshɔn dɛn. |
| Domɛyn Nem | Intanɛt adrɛs we mɔtalman kin rid we gɛt fɔ du wit wɛbsayt, imel savis, ɔ ɔda savis we de na di Intanɛt. |
| Domɛyn Savis dɛn | Di domɛyn rɛjista, rinuɛl, transfa, ɔpdet, kansel, administreshɔn, ɛn rilat savis dɛn we wi de gi ɔ mek am izi. |
| Imel Savis dɛn | Imel-rilayt savis dɛm we kin inklud mɛylbɔks, alias, SMTP, POP3, IMAP, fɔwad, spam filta, vayrɔs filta, ɛn rilat funkshɔnaliti. |
| Kɔd we de ambɔg pɔsin | Ɛni kɔd, skript, ɛgzikutabl, rutin, ɔ mɛkanism we dɛn mek fɔ ambɔg, damej, pwɛl, gɛt akses to, ɔ ɔda we fɔ ambɔg sɔftwɛl, hadwae, sistem, savis, nɛtwɔk, ɔ data. |
| Di Tin dɛn we De Insay Ilɛgal | Ɛnitin we de insay, data, kɔmyunikeshɔn, matirial, ɔ aktiviti we nɔ gri wit di lɔ we de. |
| Ples | Ɛni data sɛnta, sava rum, rɛk fasiliti, nɛtwɔk ples, klawd rijyɔn, ɔ infrastukchɔ ples we wi de yuz fɔ gi savis, ilɛksɛf na Sawt Afrika, Ruwanda, Eswatini, Amɛrika, ɔ ɛni ɔda say we wi pik wan wan tɛm. |
| Sava | Ɛni fizik sava, vayrɔyal sava, VPS, klawd instans, shered hosting pletfɔm, dediket sava, ɔ rilat infrastukchɔ we dɛn yuz insay kɔnekshɔn wit wan savis. |
| Sistem Abiuz | Ɛni aktiviti we de pwɛl, ambɔg, ɔva lod, intafya, kɔmprɔmis, ɔ tray fɔ kɔmprɔmis wi infrastukchɔ, savis, sikyɔriti, sistɛm, nɛtwɔk, ɔ di we aw ɔda pipul dɛn de yuz di savis dɛn. |
| Wait Lebul Hosting Savis dɛn | Hosting ɛn rilat savis dɛn we dɛn de gi fɔ risayz, ribrand, delegɛt administreshɔn, patna fulfilment, stofrɔnt ɛnabulmɛnt, ɔ patna-lid distribyushɔn, inklud savis dɛn lɛk PartnersHub, CloudPort, Domain Patna Nɛtwɔk, ɛn di sem kayn patna ɔ risala ɛnabulmɛnt savis dɛn. |
2. Jɛnɛral Savis Besis
2.1.2.1. Wi de gi hosting, VPS, klawd, dediket sava, risela, wayt lebul, domɛyn, imel, colocation, ɛn rilat intanɛt infrastukchɔ savis dɛn we de ɔnda dɛn Ditayl Tɛm dɛn ya.
2.2.2.2. If dɛn nɔ tɔk klia wan se ɔda we, dɛn de gi savis dɛn pan wan “as i de” ɛn “as i de” besis fɔ du sɔntin.
2.3. Yu de yuz di savis dɛn pan yu yon risk.
3. Di Rispɔnsibiliti fɔ di Kastamɔ
3.1.1. Yu gɛt fɔ pe fɔ ɔl di tin dɛn we de insay, wɛbsayt, aplikeshɔn, skript, database, kɔmyunikeshɔn, softwe, kredibiliti, ɛn aktiviti dɛn we gɛt fɔ du wit yu savis dɛn.
3.2.2. Yu gɛt fɔ pe fɔ yu yon softwe laysens pas wi gi di laysens klia wan.
3.3. Yu gɛt di wok fɔ protɛkt yu yuzɛn nem, paswɔd, API ki, ɛn ɔl ɔda akses kredibiliti.
3.4. Yu gɛt di wok fɔ kip yu yon bak-ap dɛn pas nɔmɔ dɛn rayt ɛkspɛs mɛnejd bak-ap savis.
4. Wɛbsayt & Imel Hosting
4.1.1. Wi kin gi Wɛbsayt & Imel Hosting pan shered ɔ manej infrastukchɔ we wi gɛt, lis, laysens, ɔ we wi de kɔntrol.
4.2.2.2. Wi kin kɔnfigyut, patch, mentenɛns, standad, ɔpgrɛd, riples, ɔ ristrikt sɔm pat dɛn na di ɔstɔ ɛnvayrɔmɛnt bay wi yon sɛns fɔ mek di savis intɛgriti, kɔmpitibliti, sikyɔriti, ɛn kɔntinyu fɔ wok.
4.3. Yu stil gɛt fɔ pe fɔ yu wɛbsayt dɛn, aw yu de yuz imel, wetin de insay, skript, aplikeshɔn, database, tɔd-pati softwe, ɛn ɛni trafik, abiuz, ɔ vulnerabiliti we yu yuz di savis.
5. Manejd Dediket Hosting
5.1.1. Usay wi de gi managed dedicated hosting, di sava ɔ ɔndalayn infrastukchɔ de stil bi wi prɔpati pas nɔmɔ dɛn gri fɔ du ɔda tin bay we dɛn rayt am.
5.2.2. Wi kin manej di hadwae, bays sɔftwɛl ɛnvayrɔmɛnt, ɔpdet, pat, ɛn infrastukchɔ disizhɔn dɛn we wi want, bay di skɔp fɔ di prɔdak.
5.3. Yu stil gɛt fɔ ansa fɔ yu aplikeshɔn dɛn, data, kɔntinyu, laysens we wi nɔ gi wi klia wan, sikyɔriti ɔp di layt we dɛn de manej, ɛn ɔl di aktiviti dɛn we dɛn mek tru di savis.
6. Bare Mɛtal Sava dɛn
6.1. Bare Metal Servers de gi yu di spɛshal yus fɔ wan fizik sava we dɛn dɔn gi yu ɔ di infrastukchɔ risɔs we gɛt fɔ du wit am, bɔt di ɔnaship fɔ di ɔndalayn hadwae stil de na wi yon pas nɔmɔ dɛn gri fɔ du ɔda tin.
6.2.2.2. If dɛn nɔ tɔk klia wan bɔt di savis se dɛn de manej am, na yu nɔmɔ gɛt fɔ pe fɔ di ɔpreshɔn sistem, di softwe stak, ɔpdet, sikyɔriti kɔnfigyushɔn, monitarin, bak-ap, ristɔrɔshɔn, ɛn savis ɔpreshɔn ɔp di hadwae layt.
6.3. Wi nɔ gɛt ɛni ripɔt fɔ sɔftwia, skript, pakej, plɔgin, tim, kɔntena, pikchɔ, ɔ ɔda tin dɛn we yu instɔl, ɔplod, rɔn, ɔ mek dɛn rɔn.
7. Wait Lebul Hosting Savis
7.1.1. White Label Hosting Services inklud savis dɛm we dɛn de gi fɔ risayz, delegɛt administreshɔn, ribrand, stofrɔnt ɛnabulmɛnt, patna-lid fulfilment, ɔ di sem kayn patna-ɔpreshɔn arenjmɛnt.
7.2.2. White Label Hosting Services inklud ɔfrin dɛn lɛk PartnersHub, KlɔdPɔt, ɛn Domɛyn Patna Nɛtwɔk.
7.3. If dɛn nɔ tɔk klia wan se dɛn rayt ɔda tin, di wayt lɛbul ɔ risala kɔstɔma dɛn stil gɛt fɔ ansa fɔ dɛn yon dawtstrim kɔstɔma rilayshɔn, sɔpɔt ɔbligayshɔn, sɛl ripɔt, ɛn bil ɔbligayshɔn.
8. Kolokeshɔn Hosting
8.1.1. Kolokeshɔn savis dɛn de gi rɛk ples, pawa, ɛn kɔnɛktiviti fɔ di ikwipmɛnt dɛn we di kɔstɔma dɛn gɛt pas nɔmɔ dɛn tɔk ɔda tin.
8.2.2. Yu nɔmɔ go gɛt fɔ ansa fɔ yu yon hadwɔd, periferik, sɔftwɛl, laysens, data, rimot akses, ɛn risk dɛn we gɛt fɔ du wit am.
9. Sɔftwia, Vulnerabilities, ɛn Harmful Kɔd
9.1. Wi nɔ gɛt ɛni ripɔt fɔ sɔftwia, plɔgin, tim, pakej, skript, kɔntena, pikchɔ, ɔ ɔda tin dɛn we yu instɔl, ɔplod, rɔn, ɔ mek dɛn rɔn.
9.2.2.2. Ɛni prɔblɛm, abiuz, kɔmprɔmis, pefɔmɛns prɔblɛm, trafik spayk, spam ivin, malwea insidɛnt, ɔ savis pwɛl we kɔmɔt frɔm yu softwe, kɔnfigyushɔn, ɔ kɔntinyu, stil na yu rispɔnsibiliti.
9.3. Yu nɔ fɔ yuz di savis dɛn fɔ sheb, ɔs, transmit, ɔ fɔ mek am izi fɔ mek di Hamful Kɔd, fɔ du tin we nɔ de akɔdin to lɔ, ɔ fɔ yuz di Sistem Abiuz.
10. Trafik, Bandwid, ɛn Ɔva-Yuz
10.1. Na yu nɔmɔ gɛt fɔ pe fɔ ɔl di trafik, bandwid, egres, ɔva-yuz, ɛksɛs risɔs kɔnsɔmshɔn, ɛn ɔda yuz we gɛt fɔ du wit yu savis.
10.2.2. Ɛni yuz tul ɔ trafik ripɔt we wi de gi na fɔ mek i izi fɔ yu nɔmɔ, i nɔ kin bi rial tɛm, ɛn i kin delay, nɔ kɔmplit, ɔ lɛk.
10.3. Yu stil gɛt fɔ pe fɔ ɔl di chaj dɛn we yu de yuz, ivin di trafik we atak, bot, krawl, ɛksplɔyt, spam ivin, sɔftwɛl vulnerabilities, bad rikwest, ɔ miskɔnfigyushɔn we afɛkt yu savis de mek.
11. Abiuz, DDoS, ɛn Sikyuriti Insidɛnt dɛn
11.1.1. If yu savis bi di sɔs ɔ target fɔ dinay-ɔf-savis atak, spam ivent, malwea insidɛnt, abiuz ivent, ɔ ɔda kayn trɛt, wi kin stɔp, filta, nul-route, isolate, throttle, restrict, ɔ disconnect di savis wantɛm wantɛm if wi rili biliv se i nid fɔ du dat.
11.2. Wi nɔ gɛt ɛni blem fɔ lɔs we kɔmɔt frɔm di akshɔn we dɛn tek fɔ protɛkt pɔsin ɔnda dis kloz.
12. Imel Savis dɛn
12.1. We dɛn put am wit ɔstin savis, Imel Savis dɛn kin gɛt mɛylbɔks, alias, SMTP, POP3, IMAP, fɔwad, spam filta, vayrɔs filta, ɛn ɔda tin dɛn we gɛt fɔ du wit am.
12.2.2.2. Dɛn de gi spam filta ɛn vayrɔs filta pan di bɛst we fɔ tray pas nɔmɔ dɛn tɔk klia wan ɔda we.
12.3. Yu stil gɛt fɔ ansa fɔ di mɛylbɔks sikyɔriti, paswɔd sikyɔriti, di we aw dɛn de sɛn di mɛsej, di list fɔ di wan dɛn we de gɛt di mɛsej, ɛn fɔ fala di lɔ dɛn we de fɔ kɔmyunikeshɔn.
13. Domɛyn Nem Savis dɛn
13.1.1. Domɛyn rɛjista, rinuɛl, transfa, ɔpdet, saspɛns, kansel, ɛn dilit de ɔnda di lɔ, prɔses, tɛmlayn, tɛknikal sistɛm, ɛn disizhɔn dɛn we di aplikebul rɛjista, rɛjista, administreta, ɔ domɛyn ɔtoriti we gɛt fɔ du wit di domɛyn dɔn disayd.
13.2.2. Wi nɔ go ebul fɔ gi garanti fɔ se ɛni Domɛyn Nem go de, fɔ rɛjista fayn, fɔ kɔntinyu fɔ ridyus, fɔ transfa, ɔ fɔ kip ɛni Domɛyn Nem.
13.3. Yu gɛt di wok fɔ mek shɔ se di Domɛyn Nem we dɛn aks fɔ nɔ pwɛl di rayt we ɔda pɔsin gɛt, di infɔmeshɔn we di pɔsin we rɛjista gɛt kɔrɛkt, ɛn mek shɔ se dɛn sɛn di instrɔkshɔn ɛn pemɛnt dɛn fɔ ridyus di mɔni di rayt tɛm.
14. Savis Avaylabl, Uptaym Gɛranti, ɛn Savis Krɛdit
14.1.1. We wan patikyula aptaym garanti, rispɔns kɔmitmɛnt, ɔ savis lɛvɛl de aplay, i de aplay nɔmɔ to di mak we dɛn tɔk klia wan fɔ da savis ɔ prɔdak de.
14.2.2. If dɛn nɔ tɔk ɔda tin, wi nɛtwɔk aptaym garanti fɔ di aplikebul ɔstɔ savis dɛn na 99.9% insay ɛni givɛn kalenda mɔnt, we nɔ gɛt di scheduled mentenɛns ɛn di tin dɛn we dɛn nɔ put insay dɛn Ditayl Tɛm dɛn ya.
14.3. Wan 99.9% mɔnt aptaym target min se nɛtwɔk dawt tɛm nɔ fɔ pas 43 minit insay wan kalenda mɔnt, we dɛn kin mɛzhɔ frɔm di fɔs de te to di las de insay da mɔnt de.
14.4. Fɔ dis kloz, nɛtwɔk aptaym inklud di wok we di kɔr nɛtwɔk infrastukchɔ de wok ɔnda wi kɔntrol, inklud routers, switch, fayawɔl infrastukchɔ, ɛn kebul, as i apɔynt to di rilevɛns savis.
14.5. Netwok dawt tɛm de we kɔstɔma nɔ ebul fɔ transmit ɛn gɛt data to ɛn frɔm di savis we dɛn afɛkt, ɛn dɛn kin kɔnfyus di dawt tɛm akɔdin to wi monitarin sistɛm ɛn rɛkɔd dɛn.
14.6. If dɛn nɔ tɔk klia wan ɔda we fɔ wan patikyula savis, di garanti fɔ ɔptaym gɛt fɔ du wit di nɛtwɔk we de ɛn dɛn nɔ de gi garanti fɔ di opareshɔn fɔ yu wɛbsayt kɔd, aplikeshɔn lɔjik, skript, plɔgin, tim, database, tɔd-pati softwe, DNS prɔpageshɔn, brawza kesh, ɔ imel delivri to tɔd pati nɛtwɔk dɛn.
14.7. If di nɛtwɔk aptaym fɔ wan savis we dɛn afɛkt nɔ rich 99.9% insay wan mɔnt, wi kin gi yu kredit 5% pan di bays mɔnt fi fɔ ɛvri 30 minit we dɛn dɔn kɔnfyus dawt tɛm, te to wan maksimam we 100% pan di bays mɔnt fi fɔ di savis we dɛn afɛkt.
14.8. Savis kredit na yu wan ɛn yu nɔmɔ fɔ sɔlv di prɔblɛm we gɛt fɔ du wit di ɔtjɛj ɔ we di nɛtwɔk nɔ de.
14.9. Nɔ savis kredit nɔ de aplay usay dawt tɛm, dɛgradɛshɔn, ɔ intarapshɔn de kɔmɔt frɔm:
- scheduled mentenɛns ɔ imejensi mentenɛns;
- fɔs majeure;
- di ɔpstrim prɔvayda dɛn we nɔ de wok;
- rɛjista, rɛjista, DNS, ɔ prɔpageshɔn prɔblɛm dɛn;
- DDoS atak ɔ ɔda bad bad trafik ivin dɛn;
- yu softwe, data, kɔntinyu, kɔnfigyushɔn, ɔ sikyɔriti nɔ wok;
- intanɛt-wayd routin ishu ɔ fayl we wi nɔ de kɔntrol;
- yu akt ɔ tin dɛn we yu nɔ du we yu nɔ tek tɛm, we nɔ gri wit di lɔ, ɔ we yu nɔ gɛt rayt fɔ du;
- brawza ɔ DNS kesh we de mek i tan lɛk se yu nɔ go ebul fɔ go na di wɛbsayt we yu go ebul fɔ rich ɔda we;
- tɔd-pati aplikeshɔn dɛn, kɔntrol panɛl dɛn, plɔgin dɛn, ɔ savis dɛn we nɔ de ɔnda wi dairekt kɔntrol.
14.10. Fɔ klem savis kredit, yu fɔ sɛn yu rikwest tru di Klaynt Ɛria ɔ to wi ɔfishal bil kɔntakt ditil dɛn we de insay 48 awa fɔ wok di dawt tɛm ɔ di tin we apin.
14.11. Yu klem fɔ gɛt inof ditel fɔ mek wi ebul fɔ chɛk, inklud di savis we dɛn afɛkt, di rilevɛns domɛyn nem, di sava nem, aprɔksimat de ɛn tɛm we di tin apin, ɛn ɛni ɔda infɔmeshɔn we wi rili aks fɔ.
14.12. Dɛn go jɔs yuz di savis kredit wans wi kɔnfɔm di tin we apin akɔdin to wi monitarin sistɛm ɛn intanɛnt rɛkɔd dɛn.
14.13. Ɛni kredit we dɛn gri fɔ, dɛn go yuz am to yu akɔn insay rizin fɔ bil ɔ bil saykl, ɛn if ɛnitin apin, di ɔl kredit fɔ di savis we dɛn afɛkt insay wan mɔnt nɔ go pas di bays mɔnt fi fɔ da savis de.
15. Fi ɛn Bil
15.1. Yu fɔ pe ɔl di invɔys, chaj, taks, lɛvi, yuz chaj, sɛtup fi, ɔva-yuz fi, ad-ɔn chaj, sɔpɔt chaj, ɛn ɔl ɔda mɔni dɛn we fɔ pe fɔ yu savis dɛn bay di de we dɛn fɔ pe we dɛn sho na di invɔys.
15.2.2. Ɔl di fi dɛn fɔ pe bifo tɛm pas nɔmɔ wi gri fɔ du ɔda tin bay we wi rayt to wi.
15.3. Wi kin chenj di prayz fɔ di savis, di fi dɛn we dɛn kin pe ɔltɛm, di prɔdak ret, ɔ di chaj dɛn we gɛt fɔ du wit am bay we wi notis tru wi wɛbsayt, Klaynt Ɛria, kot, invɔys, ɔ imel kɔmyunikeshɔn.
15.4. Yu fɔ pe ɔl di savis fi dɛn wantɛm wantɛm we dɛn fɔ pe ɛn we dɛn fɔ pe. If wi nɔ rayt ɔda tin, usay dɛn pe insay Amɛrika Dɔla (USD) fɔ Sawt Afrika Rand (ZAR) invɔys, wi go yuz ɛkshɛnj rɛyt fɔ $1 USD to R10 ZAR fɔ prayz ɛn bil pɔpɔshɔn dɛn.
15.5. Di savis fi dɛn fɔ pe akɔdin to di bil frikyuɛnsi we yu pik ɛn we de sho na di wɛbsayt, kot, ɔda fɔm, ɔ invɔys we de fɔ di Savis.
15.6. Usay i pɔsibul, wi go gi VAT invɔys dɛn insay ilɛktronik fɔmat. We yu aplay fɔ ɔ ɔda di Savis dɛn, yu gri fɔ mek dɛn gi ɛn sɛn ilɛktronik invɔys dɛn, ivin fɔ mek dɛn aks fɔ input taks usay i pɔsibul.
16. Let Peymɛnt, Difɔlt Chaj, ɛn Sɔspɛns
16.1. If dɛn nɔ pe ɛni invɔys bifo di de we dɛn fɔ pe am, i kin ɔvadu wantɛm wantɛm.
16.2.2. If dɛn nɔ pe ɛni invɔys afta di de we dɛn fɔ pe am, wi kin aplay let pemɛnt fi, administretiv fi, risk fi, riinstatemɛnt fi, savis rikavari fi, difɔlt-rilayt chaj, ɔ ɔda kayn chaj.
16.3. Dɛn kayn chaj ya we pɔsin kin pe let ɔ we gɛt fɔ du wit difɔlt kin bɔku ɛn we wi want, i kin ikwal ɔ pas am 100% pan di ɔvadu invɔys mɔnt.
16.4. Wi kin stɔp, stɔp, throttle, disable, nɔ gri fɔ ridyus, nɔ gri fɔ transfa, ɔ dɔn ɛni savis wantɛm wantɛm if ɛni mɔni dɔn pas ɔ if wi rili biliv se if wi kɔntinyu fɔ gi di savis, dat go mek wi gɛt prɔblɛm.
16.5. Saspɛns ɔ tɛmnɛshɔn nɔ de kansel yu ɔbligayshɔn fɔ pe di mɔni we yu dɔn ɔlrɛdi pe ɔ we yu dɔn gɛt.
17. Rifandim ɛn Kansel Krɛdit
17.1. If wi nɔ rayt ɔda tin, ɔl di mɔni we dɛn pe wi nɔ go gi wi bak.
17.2. If yu nɔ limited kloz 17.1, dɛn tin ya we de dɔŋ ya nɔ go gi yu bak:
- domɛyn rɛjista fi;
- di fi fɔ ridyus di domɛyn;
- domɛyn transfa fi dɛn;
- di fi fɔ sɛtup;
- di fi fɔ maykreshɔn;
- chaj we dɛn kin pe fɔ yuz;
- di chaj fɔ yuz pasmak;
- sɔpɔt ɔ kɔstɔm wok we dɛn dɔn ɔlrɛdi du;
- tɔd-pati kɔst dɛn we yu gɛt fɔ yu;
- fi dɛn we gɛt fɔ du wit di savis dɛn we dɛn dɔn stɔp, we dɛn yuz bad, ɔ we dɛn dɔn stɔp;
- di fi fɔ pe let, di fi fɔ riinstayt, ɔ di chaj dɛn we gɛt fɔ du wit di difɔlt.
17.3. If wi gri fɔ gi wi bak mɔni, savis kredit, ɔ kansel kredit, wi kin pul ɛni tɔd pati kɔst, sɛtup kɔst, administretiv kɔst, yuz chaj, ɔ ɔda mɔni we wi dɔn ɔlrɛdi gɛt ɔ pe we gɛt fɔ du wit di savis.
17.4. Nɔ rifandim nɔ fɔ jɔs bikɔs yu nɔ nid di savis igen, yu nɔ yuz di savis, dɛn stɔp yu fɔ we yu nɔ fala di lɔ, ɔ alaw di savis fɔ pas di tɛm.
17.5. We savis inklud spɛshal advatayz mɔni-bak tɛm ɔ kansel gres tɛm, da rayt de de aplay nɔmɔ to di mak we dɛn tɔk klia wan fɔ da savis de ɛn i nɔ de aplay to kɔst dɛn we dɛn nɔ put ɔ tɔd pati chaj.
18. Kɔst fɔ Kɔllɛkshɔn ɛn Rikɔvayshɔn fɔ Dɛt
18.1. Yu stil gɛt fɔ pe fɔ ɔl di rizin dɛn we gɛt fɔ du wit ligal kɔst, di traysin fi, administretiv kɔst, di chaj fɔ kɔlekt dɛt, kɔmishɔn fɔ rikavari, di atɔna fi, ɛn di ɛkspɛns dɛn we gɛt fɔ du wit dis we wi go gɛt fɔ kɔlekt di mɔni we nɔ dɔn pas, to di ful mak we di lɔ alaw.
19. Rislɛla Rispɔnsibiliti dɛn
19.1. Di wan dɛn we de sɛl gɛt di wok fɔ sɔpɔt dɛn yon klaynt dɛn pas nɔmɔ wan Wait Lɛbul Ɔstin Savis ɔ ɔda arenjmɛnt we dɛn de manej klia wan se dɛn rayt ɔda tin.
19.2. Wi kin tɔk dairekt wit wan risela in klaynt usay nid de fɔ mek di savis kɔntinyu fɔ de, fɔ ansa to abiuz, fɔ adrɛs di lɔ we de fala di lɔ, fɔ gɛt bak di savis chaj we dɛn nɔ pe, ɔ fɔ protɛkt infrastukchɔ intɛgriti.
20. Tɔd Pati Savis
20.1. Sɔm savis dɛn de abop pan tɔd pati prɔvayda dɛn, lɛk rɛjista, rɛjista, klawd vendor, data sɛnta, softwe vendor, pemɛnt get, filta provayda, nɛtwɔk ɔpreshɔn, ɛn apstrim infrastukchɔ prɔvayda.
20.2.2. Wi nɔ de kɔntrol dɛn kayn tɔd pati savis dɛn de ɛn wi nɔ gɛt ɛni blem fɔ di tin dɛn we dɛn du, di tin dɛn we dɛn nɔ du, we dɛn nɔ wok, we dɛn delay, we dɛn ambɔg, we dɛn chenj di prayz, we dɛn chenj di polisi, we dɛn stɔp dɛn, ɔ we dɛn dɔnawe wit dɛn.
21. Sɔspɛns ɛn Tɛmnɛshɔn
21.1.1. Wi kin stɔp ɔ stɔp ɛni savis wantɛm wantɛm if yu nɔ pe ɛni mɔni we yu fɔ pe, yu nɔ pe dɛn Ditayl Tɛm dɛn ya, yu nɔ fala wi Akseptabl Yuz Polisi, mek yu gɛt prɔblɛm wit lɔ ɔ fɔ wok, ɔ yu nɔ yuz di savis fɔ tin dɛn we nɔ de akɔdin to lɔ ɔ fɔ du bad tin.
21.2.2. We tin alaw, wi kin gi notis bifo wi saspɛnd ɔ tɛmt, bɔt wi nɔ gɛt fɔ du dat usay i rili nid fɔ tek akshɔn wantɛm wantɛm.
22. Limiteshɔn fɔ di Layabiliti
22.1. To di maksimam mak we di lɔ alaw, wi nɔ gɛt ɛni blem fɔ indaykt, insidɛntal, kɔnsɛkshɔn, spɛshal, pɔnishmɛnt, ɔ ikɔmik lɔs, inklud fɔ lɔs mɔni, lɔs prɔfit, lɔs gudwil, lɔs chans, ɔ lɔs data.
22.2.2.2. We dɛn nɔ go ebul fɔ pul di layabiliti bay lɔ, wi ɔl di layabiliti we kɔmɔt frɔm ɔ we gɛt fɔ du wit di savis nɔ go pas di ɔl di bays fi we yu pe fɔ di savis we dɛn afɛkt insay di tri mɔnt jɔs bifo di tin we apin we mek dɛn mek di klem, pas nɔmɔ dɛn tɔk difrɛn limit ɔdasay na di savis tɛm dɛn we dɛn de yuz.
23. Indemniti fɔ pe fɔ di wok
23.1. Yu de indemnify ɛn kip wi we nɔ gɛt wan prɔblɛm wit ɛni klem, lɔs, damej, layabiliti, penalty, ɛkspɛns, ɔ kɔst we kɔmɔt frɔm yu yuz di savis dɛn, yu kɔntinyu, yu softwe, yu imel dɛn, yu Domɛyn Nem dɛn, we yu brok dɛn Ditayl Tɛm dɛn ya, ɔ we yu brok lɔ ɔ ɔda pɔsin rayt.
24. Notis ɛn Klɛm dɛn
24.1. Bil kwɛstyɔn, notis, savis kredit klem, ɛn fɔmal kɔmyunikeshɔn fɔ bi tru di Klaynt Ɛria ɔ to di ɔfishal bil ɔ sɔpɔt kɔntakt ditil dɛn we wi kin pablish wan wan tɛm.
24.2.2. Wi kin sɛn notis to di imel adrɛs we gɛt fɔ du wit yu akɔn, tru di Klaynt Ɛria, ɔ bay we wi de pablish ɔpdet dɛn na wi wɛbsayt.
