IMIGAQO YETHU YOKUBAMBA (INGCACISO YENKONZO)
Igqityelwe ukuhlaziywa: 14 Matshi 2026
Iinguqulelo zangaphambili: Agasti 2011, February 2013, June 2015, February 2016
Le Migqaliselo yeNkonzo eneenkcukacha isebenza kwiinkonzo ezibonelelwa ngu I-Sive Setfu ICT Solutions (Pty) Ltd, ukurhweba njenge Sive.Host (“Sive.Host”, “thina”, “thina”, “yethu”). Le Migaqo eneenkcukacha yongeza kwaye iyinxalenye yethu Imimmisele yenkonzo, kwaye kufuneka ifundwe kunye neyethu UMgaqo-nkqubo wosetyenziso owamkelekileyo kwaye Umthetho wabucala.
Ukuba kukho nakuphi na ukungqubana phakathi kwale Miqathango eneenkcukacha kunye nesishwankathelo/amagama ngokubanzi kwiMigqaliselo yethu yeNkonzo, le Miqathango iNgcaciso iya kusebenza kwinkonzo echaphazelekayo okanye umba.
1. Ukutolika kunye neeNkcazo
Ngaphandle kokuba umxholo ubonisa ngenye indlela, naliphi na igama elisetyenziswe kwiMigqaliselo yethu yeNkonzo linentsingiselo efanayo kule Miqathango ineenkcukacha.
| Ilizwi | Intsingiselo |
|---|---|
| Indawo yoMxumi | Indawo yethu yabathengi be-intanethi onokuthi ngayo ulawule iinkonzo, ukuhlawula, inkxaso, useto, kunye nemisebenzi enxulumene neakhawunti. |
| Igama Lommandla | Idilesi ye-intanethi efundeka ngumntu enxulumene newebhusayithi, inkonzo ye-imeyile, okanye enye inkonzo ye-intanethi. |
| Iinkonzo zeDomain | Ubhaliso lwesizinda, uhlaziyo, ukudluliselwa, uhlaziyo, ukurhoxiswa, ulawulo, kunye neenkonzo ezinxulumeneyo esibonelela ngazo okanye siququzelela. |
| Iinkonzo ze-imeyile | Iinkonzo ezinxulumene ne-imeyile ezinokuthi ziquka iibhokisi zemeyile, iziteketiso, iSMTP, iPOP3, i-IMAP, ugqithiso, ukucoca i-spam, ukuhluza intsholongwane, kunye nokusebenza okuzalanayo. |
| Ikhowudi Eyingozi | Nayiphi na ikhowudi, iskripthi, ephunyeziweyo, yesiqhelo, okanye indlela eyenzelwe ukuphazamisa, ukonakalisa, ukonakalisa, ukufumana ufikelelo olungagunyaziswanga, okanye ukuphazamisana nesoftware, ihardware, iinkqubo, iinkonzo, uthungelwano, okanye idatha. |
| Umxholo ongekho mthethweni | Nawuphi na umxholo, idatha, unxibelelwano, imathiriyeli, okanye umsebenzi owaphula umthetho osebenzayo. |
| Indawo | Naliphi na iziko ledatha, igumbi leseva, indawo yokubeka, indawo yothungelwano, ummandla welifu, okanye indawo yeziseko ezingundoqo esetyenziswa sithi ukubonelela ngeenkonzo, nokuba kuseMzantsi Afrika, eRwanda, e-Eswatini, e-United States, okanye nayiphi na enye indawo esiyinyulayo amaxesha ngamaxesha. |
| Iseva | Nayiphi na iseva yomzimba, iseva ebonakalayo, i-VPS, umzekelo wefu, iqonga lokubamba ekwabelwana ngalo, iseva enikezelweyo, okanye iziseko ezihambelanayo ezisetyenziswa ngokunxulumene nenkonzo. |
| Ukuxhatshazwa kweNkqubo | Nawuphi na umsebenzi owonakalisayo, owonakalisayo, ogqithisayo, ophazamisana, othomalalisa, okanye ozama ukuthomalalisa amaziko ethu, iinkonzo, ukhuseleko, iinkqubo, uthungelwano, okanye ukusetyenziswa kweenkonzo ngabanye. |
| Iinkonzo zokusingathwa kweleyibhile emhlophe | Ukusingathwa kunye neenkonzo ezihambelanayo ezinikezelweyo ukuthengiswa kwakhona, ukuthengiswa kwakhona, ulawulo oluthunyiweyo, ukuzaliseka kweqabane, ukulungelelaniswa kwevenkile, okanye ukuhanjiswa okukhokelwa ngumlingane, kubandakanywa neenkonzo ezifana ne-PartnersHub, CloudPort, i-Domain Partner Network, kunye neqabane elifanayo okanye iinkonzo zokwenza umthengisi. |
2. Isiseko seNkonzo Jikelele
2.1. Sinikezela ngokusingatha, i-VPS, ifu, iseva ezinikeleyo, umthengisi, ileyibhile emhlophe, isizinda, i-imeyile, i-colocation, kunye neenkonzo zeziseko ezingundoqo ze-intanethi ezixhomekeke kule Miqathango eneenkcukacha.
2.2. Ngaphandle kokuba kucaciswe ngolunye uhlobo, iinkonzo zinikezelwa kwi- "njenge" kwaye “njengoko ikhona” isiseko.
2.3. Usebenzisa iinkonzo ngomngcipheko wakho.
3. Uxanduva loMthengi
3.1. Unoxanduva lwawo wonke umxholo, iiwebhusayithi, usetyenziso, imibhalo, idatabase, unxibelelwano, isoftware, iinkcazi, kunye nomsebenzi onxulumene neenkonzo zakho.
3.2. Unoxanduva lokufumana ilayisensi yesoftware yakho ngaphandle kokuba sinikezela ngephepha-mvume.
3.3. Unoxanduva lokukhusela amagama abasebenzisi, amagama ayimfihlo, izitshixo zeAPI, kunye nazo zonke ezinye iinkcukacha zofikelelo.
3.4. Unoxanduva lokugcina ezakho ii-backups ngaphandle kokuba inkonzo ye-express elawulwayo yogcino ibandakanyiwe kwimbalelwano.
4. IWebhusayithi kunye ne-Email Hosting
4.1. Sinokubonelela ngeWebhusayithi kunye ne-imeyile yokubamba kwiziseko ezingundoqo ekwabelwana ngazo okanye ezilawulwayo ezizezabo, eziqeshiweyo, ezinelayisenisi, okanye ezilawulwa sithi.
4.2. Sinokuyilungisa, sibophe, silondoloze, simise, siphucule, sitshintshe, okanye sithintele imiba yendawo yokusingatha ngokubona kwethu ukuze sigcine ingqibelelo yenkonzo, ukuhambelana, ukhuseleko kunye nokuqhubekeka komsebenzi.
4.3. Uhlala unoxanduva lwewebhusayithi yakho, ukusetyenziswa kwe-imeyile, umxholo, izikripthi, usetyenziso, idatabase, isoftware yomntu wesithathu, kunye nakuphi na ukugcwala, ukuxhatshazwa, okanye ubuthathaka obuvezwe kusetyenziso lwakho lwenkonzo.
5. Ulawulo oluzinikeleyo lokusingathwa
5.1. Apho sinikezela ngokusingatha ngokuzinikela okulawulwayo, iseva okanye iziseko ezingundoqo zihlala ziyipropathi yethu ngaphandle kokuba kuvunyelwene ngokubhaliweyo ngenye indlela.
5.2. Sinokulawula i-hardware, isiseko senkqubo yendalo esingqongileyo, uhlaziyo, iipetshi, kunye nezigqibo zeziseko ezingundoqo ngokubona kwethu, ngokuxhomekeke kuluhlu olusebenzayo lwemveliso.
5.3. Uhlala unoxanduva lwezicelo zakho, idatha, umxholo, ilayisensi enganikezelwanga ngokuthe ngqo kuthi, ukhuseleko ngaphezulu komgangatho olawulwayo, kunye nawo wonke umsebenzi owenziwe ngenkonzo.
6. Iiseva zeMetal ezingenanto
6.1. I-Bare Metal Servers ikunika usetyenziso olukhethekileyo lweseva ebonakalayo okanye isibonelelo esinxulumeneyo, kodwa ubunini be-hardware engaphantsi buhlala bubethu ngaphandle kokuba kuvunyelwene ngokubhaliweyo ngenye indlela.
6.2. Ngaphandle kokuba inkonzo ichazwe ngokucacileyo njengelawulwayo, nguwe wedwa onoxanduva lwenkqubo yokusebenza, isitakhi sesoftware, uhlaziyo, ulungelelwaniso lokhuseleko, ukubekwa esweni, ukugcinwa kweekopi, ukubuyisela, kunye nokusebenza kwenkonzo ngaphezulu komgangatho wehardware.
6.3. Asinaluxanduva lwesoftware, izikripthi, iipakethi, iiplagi, imixholo, izikhongozeli, imifanekiso, okanye ezinye izinto ozifakileyo, ozilayishayo, oziqhubayo, okanye ozenzayo.
7. Iinkonzo zokusingathwa kweLayibhile emhlophe
7.1. Iinkonzo zokusingathwa kweLayibhile eMhlophe zibandakanya iinkonzo ezinikezelweyo ukuze zithengiswe ngokutsha, ulawulo olunikezelweyo, ukwenziwa kwegama ngokutsha, ukulungelelaniswa komgangatho wevenkile, ufezekiso olukhokelwa liqabane, okanye amalungiselelo afanayo asebenzisana namahlakani.
7.2. Iinkonzo zokusingathwa kweLayibhile emhlophe ziquka iminikelo efana ne PartnersHub, CloudPort, kunye neDomain Partner Network.
7.3. Ngaphandle kokuba kuchazwe ngokucacileyo ngenye indlela ngokubhaliweyo, iileyibhile ezimhlophe okanye abathengi abathengisa ukuthengisa bahlala benoxanduva lobudlelwane babo babathengi abasezantsi, izibophelelo zenkxaso, ukubonakaliswa kweentengiso, kunye nezibophelelo zokuhlawula.
8. Colocation Hosting
8.1. Iinkonzo zeColocation zibonelela ngendawo yokubeka, amandla, kunye noqhagamshelo lwezixhobo eziphethwe ngabathengi ngaphandle kokuba kuchazwe ngenye indlela.
8.2. Uhlala unoxanduva lwehardware yakho, iiperipherals, isoftware, ilayisensi, idatha, ukufikelela kude, kunye nobungozi obunxulumeneyo.
9. Isoftware, ubuthathaka, kunye neKhowudi enobungozi
9.1. Asinaluxanduva lwesoftware, iiplagi, imixholo, iipakethe, izikripthi, izikhongozeli, imifanekiso, okanye ezinye izinto ozifakileyo, ozilayishayo, oziqhubayo, okanye ozibangelayo.
9.2. Nabuphi na ukuba semngciphekweni, ukusetyenziswa kakubi, uthomalaliso, imiba yokusebenza, i-traffic spikes, izehlo ze-spam, izehlo ze-malware, okanye ukuthotywa kwenkonzo okusisiphumo sesoftware yakho, ulungiselelo, okanye umxholo uhlala unoxanduva lwakho.
9.3. Akufunekanga usebenzise iinkonzo ukusasaza, ukusingatha, ukuthumela, okanye ukuququzelela iKhowudi enobungozi, umsebenzi ongekho mthethweni, okanye ukusetyenziswa kakubi kweNkqubo.
10. I-Traffic, i-Bandwidth, kunye nokuSetyenziswa Ngokugqithisileyo
10.1. Nguwe wedwa onoxanduva lwayo yonke i-traffic, i-bandwidth, i-egress, ukusetyenziswa ngokugqithisileyo, ukusetyenziswa kobutyebi obugqithisileyo, kunye nokunye ukusetyenziswa okuhambelana nenkonzo yakho.
10.2. Naziphi na izixhobo zokusebenzisa okanye iingxelo zetrafikhi esizinikezelayo zezoncedo kuphela, zisenokungabi lixesha lokwenyani, kwaye zinokulibaziseka, zingaphelelanga, okanye ziqikelelwe.
10.3. Uhlala unoxanduva lwazo zonke iindleko zosetyenziso, ukuquka itrafikhi eyenziwe luhlaselo, i-bots, abakhase, ii-exploits, iziganeko zespam, ubuthathaka besoftware, izicelo ezikhohlakeleyo, okanye ukungacwangciswa kakuhle okuchaphazela inkonzo yakho.
11. Ukuxhatshazwa, i-DDoS, kunye neZiganeko zoKhuseleko
11.1. Ukuba inkonzo yakho iba ngumthombo okanye ithagethi yohlaselo lokwaliwa kwenkonzo, isiganeko sogaxekile, isehlo se-malware, isiganeko soxhatshazo, okanye izoyikiso ezifanayo, sinokunqumamisa, sihluze, sisebenzise enye indlela, sibeke bucala, sithintele, sithintele, okanye siqhawule inkonzo ngoko nangoko ukuba sikholelwa ukuba oko kuyimfuneko.
11.2. Asinaxanduva ngelahleko evela kwinyathelo lokhuselo elithathiweyo phantsi kweli gatya.
12. Iinkonzo ze-imeyile
12.1. Apho kubandakanywa nenkonzo yokubamba, iiNkonzo ze-imeyile zinokubandakanya iibhokisi zeposi, iziteketiso, i-SMTP, i-POP3, i-IMAP, ukuhanjiswa, ukuhluza i-spam, ukuhluzwa kwentsholongwane, kunye nokusebenza okuhambelanayo.
12.2. Ukucoca i-spam kunye nokucoca intsholongwane kubonelelwa ngeyona ndlela ilungileyo ngaphandle kokuba kuchazwe ngenye indlela.
12.3. Uhlala unoxanduva lokhuseleko lwebhokisi yemeyile, ukhuseleko lwephasiwedi, izenzo zokuthumela, uluhlu lwabamkeli, kunye nokuthobela imithetho yonxibelelwano esebenzayo.
13. Iinkonzo zegama leDomain
13.1. Ukubhaliswa kwe-domain, ukuhlaziywa, ukudluliselwa, ukuhlaziywa, ukumiswa, ukurhoxiswa, kunye nokususwa kuxhomekeke kwimithetho, iinkqubo, amaxesha, iinkqubo zobugcisa, kunye nezigqibo zombhalisi osebenzayo, ubhaliso, umlawuli, okanye igunya lesizinda.
13.2. Asinakukuqinisekisa ngokufumaneka, ubhaliso oluyimpumelelo, uhlaziyo oluqhubekayo, ukudluliselwa, okanye ukugcinwa kwalo naliphi na iGama leDomain.
13.3. Unoxanduva lokuqinisekisa ukuba iGama leDomain eliceliweyo aliphuli amalungelo omntu wesithathu, ukuba ulwazi lobhaliso luchanekile, kwaye imiyalelo yohlaziyo kunye neentlawulo zingeniswa kwangexesha.
14. Ukufumaneka kweNkonzo, iSiqinisekiso se-Uptime, kunye neeKhredithi zeNkonzo
14.1. Apho isiqinisekiso sexesha elichanekileyo, ukuzibophelela kwempendulo, okanye inqanaba lenkonzo lisebenza, lisebenza kuphela kwinqanaba elichazwe ngokucacileyo kuloo nkonzo okanye imveliso.
14.2. Ngaphandle kokuba kuchazwe ngenye indlela, isiqinisekiso sexesha lenethiwekhi yethu yeenkonzo ezisebenzayo zokubamba I-99.9% kuyo nayiphi na inyanga yekhalenda, kungabandakanywa ulondolozo olucwangcisiweyo kunye nokungabandakanywa okuchazwe kule Miqathango iNkcazelo.
14.3. I-99.9% ye-uptime target yenyanga ithetha ukuba ixesha lokunciphisa inethiwekhi akufanele lidlule Imizuzu engama-43 kwinyanga yekhalenda, ilinganiswa ukususela kusuku lokuqala ukusa kumhla wokugqibela waloo nyanga.
14.4. Ngenjongo yeli solotya, ixesha lokuphucula inethiwekhi libandakanya ukusebenza kweziseko ezingundoqo zothungelwano eziphantsi kolawulo lwethu, kubandakanywa ii-router, iiswitshi, i-firewall infrastructure, kunye ne-cabling, njengoko kusebenza kwinkonzo efanelekileyo.
14.5. I-Network downtime ikhona xa umthengi engakwazi ukuthumela nokufumana idatha kunye nenkonzo echaphazelekayo, kwaye ixesha lokunciphisa liqinisekisiwe ngokweenkqubo zethu zokubeka iliso kunye neerekhodi.
14.6. Ngaphandle kokuba kuchazwe ngenye indlela ngenkonzo ethile, iziqinisekiso zexesha lokuphumla zihambelana nokufumaneka kwenethiwekhi kwaye akuqinisekisi ukusebenza kwekhowudi yewebhusayithi yakho, i-logic yesicelo, izikripthi, iiplagi, imixholo, i-database, isofthiwe yomntu wesithathu, ukusasazwa kwe-DNS, i-caching ye-browser, okanye ukuhanjiswa kwe-imeyile kwiinethiwekhi zomntu wesithathu.
14.7. Ukuba ixesha lomsebenzi womnatha wenkonzo echaphazelekayo lingaphantsi kwe-99.9% kwinyanga enikiweyo, singakutyala I-5% yemali esisiseko yenyanga nganye kwimizuzu ye-30 yokunciphisa ixesha eliqinisekisiweyo, ukuya kubuninzi be I-100% yomrhumo osisiseko wenyanga wenkonzo echaphazelekayo.
14.8. Iikhredithi zenkonzo kuphela kwesisombululo sakho sokucinywa okufanelekileyo okanye ukungafumaneki kwenethiwekhi.
14.9. Akukho khredithi yenkonzo isebenzayo apho ixesha lokuthotywa, ukuthotywa, okanye ukuphazamiseka kuvela:
- ulondolozo olucwangcisiweyo okanye ulungiso olungxamisekileyo;
- nje kancinci;
- ukusilela kwababoneleli abaphezulu;
- irejistra, irejistri, iDNS, okanye imiba yosasazo;
- Ukuhlaselwa kwe-DDoS okanye ezinye iziganeko ezinobungozi zendlela;
- isoftwe yakho, idatha, umxholo, ulungelelwaniso, okanye ukusilela kokhuseleko;
- Imiba yendlela ebanzi ye-intanethi okanye ukusilela ngaphandle kolawulo lwethu;
- izenzo zakho zokungakhathali, ezingekho mthethweni, okanye ezingagunyaziswanga okanye ungenzi;
- isikhangeli okanye i-DNS caching eyenza iwebhusayithi ibonakale ingafikeleleki xa ifikeleleka ngenye indlela;
- usetyenziso lomntu wesithathu, iiphaneli zolawulo, iiplagi, okanye iinkonzo ezingekho phantsi kolawulo lwethu oluthe ngqo.
14.10. Ukufaka ibango lenkonzo yetyala, kufuneka usingenise isicelo sakho ngeNdawo yoMxumi okanye kwiinkcukacha zethu ezisemthethweni zoqhagamshelwano ngaphakathi iiyure ezingama-48 ixesha lokuphumla okanye isiganeko.
14.11. Ibango lakho kufuneka liquke iinkcukacha ezaneleyo ukuze siphande, kubandakanywa inkonzo echaphazelekayo, igama lesizinda esifanelekileyo, igama leseva, umhla oqikelelwayo kunye nexesha lesehlo, kunye naluphi na olunye ulwazi olucelwe ngokufanelekileyo sithi.
14.12. Iikhredithi zenkonzo ziya kusetyenziswa kuphela xa siqinisekisa isiganeko ngokweenkqubo zethu zokubeka iliso kunye neerekhodi zangaphakathi.
14.13. Nayiphi na ikhredithi evunyiweyo iya kufakwa kwi-akhawunti yakho ngexesha elifanelekileyo lokuhlawula okanye umjikelo wokuhlawula, kwaye kuyo nayiphi na imeko yonke ikhredithi yenkonzo echaphazelekayo kwinyanga enikiweyo ayisayi kudlula umrhumo wenyanga osisiseko waloo nkonzo.
15. Imirhumo kunye neBhili
15.1. Kufuneka uhlawule zonke ii-invoyisi, iintlawulo, iirhafu, iirhafu, iintlawulo zokusetyenziswa, iimali zokuseta, iintlawulo zokusetyenziswa ngokugqithisileyo, iintlawulo ezongezelelekileyo, iintlawulo zenkxaso, kunye nazo zonke ezinye iimali ezifunekayo ngeenkonzo zakho ngomhla obekiweyo oboniswe kwi-invoyisi.
15.2. Zonke iintlawulo zihlawulwa kwangaphambili ngaphandle kokuba sivumelana ngenye indlela ngokubhaliweyo.
15.3. Sisenokulungisa amaxabiso eenkonzo, imirhumo ephindaphindwayo, amaxabiso emveliso, okanye iintlawulo ezinxulumene noko ngesaziso ngewebhusayithi yethu, iNdawo yoMxumi, ikowuti, i-invoyisi, okanye unxibelelwano lwe-imeyile.
15.4. Kufuneka uhlawule zonke iintlawulo zenkonzo ngokukhawuleza xa zifuneka kwaye zihlawulwe. Ngaphandle kokuba sichaza ngenye indlela ngokubhaliweyo, apho intlawulo yenziwa ngeDola zaseMelika (USD) kwi-invoyisi yeRandi yaseMzantsi Afrika (i-ZAR), siya kusebenzisa izinga lotshintshiselwano I-$1 USD ukuya kwi-R10 ZAR ngeenjongo zamaxabiso neendleko.
15.5. Iintlawulo zenkonzo zihlawulwa ngokungqinelana namaxesha okuhlawula akhethwe nguwe kwaye abonakaliswe kwiwebhusayithi, ikowuti, ifom ye-odolo, okanye i-invoyisi esebenzayo kwiNkonzo.
15.6. Apho kufanelekileyo, siya kubonelela ngee-invoyisi ze-VAT ngefomathi ye-elektroniki. Ngokufaka isicelo okanye ngoku-odola iiNkonzo, uyavuma ukukhutshwa kunye nokuhanjiswa kwee-invoyisi zombane, kubandakanywa neenjongo zokubanga irhafu yegalelo apho kuyimfuneko.
16. Intlawulo kade, iiNtlawulo eziMiselweyo, kunye nokunqunyanyiswa
16.1. Ukuba nayiphi na i-invoyisi ayihlawulwanga ngomhla ebekiweyo, iba semva kwexesha ngoko nangoko.
16.2. Ukuba nayiphi na i-invoyisi ihlala ingahlawulwanga emva komhla obekiweyo, sinokufaka umrhumo wentlawulo kade, umrhumo wolawulo, umrhumo womngcipheko, umrhumo wokubuyisela, umrhumo wokubuyisela inkonzo, intlawulo enxulumene nokusilela, okanye intlawulo efanayo.
16.3. Ezo ntlawulo zifike emva kwexesha okanye iintlawulo ezinxulumene nokusilela ukusilela zinokuba nkulu kwaye zinokuthi, ngokwembono yethu, zilingane okanye zidlule. I-100% yesixa se-invoyisi esele ilindelwe.
16.4. Sinokunqumamisa, sithintele, sithintele, sivale, silahle ukuhlaziywa, silahle ukuhanjiswa kwenkunkuma, okanye siphelise nayiphi na inkonzo ngokukhawuleza ukuba nayiphi na imali ishiywe lixesha okanye ukuba sikholelwa ngokusengqiqweni ukuba unikezelo oluqhubekayo lwenkonzo lusibeka esichengeni somngcipheko.
16.5. Ukunqunyanyiswa okanye ukupheliswa akulurhoxisi uxanduva lwakho lokuhlawula iimali esele zilindelwe okanye ezongeziweyo.
17. IiMbuyiselo kunye neeKhredithi zokuCima
17.1. Ngaphandle kokuba sibhala ngenye indlela ngokucacileyo, zonke iimali ezihlawulwe kuthi azibuyiswa.
17.2. Ngaphandle kokunciphisa igatya 17.1, oku kulandelayo akubuyiswa ngokubanzi:
- imirhumo yobhaliso lwesizinda;
- imirhumo yokuhlaziya isizinda;
- imirhumo yokudluliselwa kwesizinda;
- imirhumo yokuseta;
- imirhumo yokufuduka;
- iintlawulo ezisekelwe kusetyenziso;
- iintlawulo zokusetyenziswa ngokugqithisileyo;
- inkxaso okanye umsebenzi osele wenziwe;
- iindleko zomntu wesithathu ezenziwe egameni lakho;
- imirhumo enxulumene neenkonzo ezinqunyanyisiweyo, ezixhatshaziweyo, okanye eziyekiweyo;
- imirhumo yokuhlawulwa kade, imali yokubuyisela, okanye iintlawulo ezinxulumene nokusilela.
17.3. Ukuba siyavuma ukubuyiselwa imali, inkonzo yekhredithi, okanye ukurhoxiswa kwekhredithi, sinokutsala naziphi na iindleko zomntu wesithathu, iindleko zokuseta, iindleko zolawulo, iintlawulo zokusebenzisa, okanye ezinye iimali esele zenziwe okanye ezihlawulwayo ngokunxulumene nenkonzo.
17.4. Akukho mbuyiselo ekufuneka ihlawulwe ngenxa yokuba awusayifuni inkonzo, usilele ukusebenzisa inkonzo, uye wanqunyanyiswa ngenxa yolwaphulo-mthetho, okanye uvumele inkonzo ukuba ibe lixesha.
17.5. Apho inkonzo ibandakanya ixesha lokubuyiselwa kwemali elibhengezwe ngokukodwa okanye ixesha lokuxolelwa, elo lungelo lisebenza kuphela kwinqanaba elichazwe ngokucacileyo kuloo nkonzo kwaye alisebenzi kwiindleko ezingabandakanyiyo okanye iintlawulo zomntu wesithathu.
18. Iindleko zokuQokelelwa kunye nokuBuyiselwa kweTyala
18.1. Uhlala unoxanduva lwazo zonke iindleko zomthetho ezifanelekileyo, umrhumo wokulandela umkhondo, iindleko zolawulo, iindleko zokuqokelelwa kwamatyala, iikomishoni zokuphinda uhlawule, umrhumo wamagqwetha, kunye neendleko ezinxulumene noko esiye sazihlawula ekuqokeleleni izixa ekudala zilindelwe, kangangoko kuvunyelwe ngumthetho.
19. Uxanduva lomthengisi
19.1. Abathengisi banoxanduva lokuxhasa abathengi babo ngaphandle kokuba i-White Label Hosting Service okanye enye ilungiselelo elilawulwa ngokucacileyo lichaza ngenye indlela ngokubhaliweyo.
19.2. Sinokunxibelelana ngokuthe ngqo nomxumi womthengisi apho kuyimfuneko ukugcina ukuqhubeka kwenkonzo, ukuphendula ukuxhatshazwa, ukujongana nokuthotyelwa komthetho, ukubuyisela iintlawulo zenkonzo engahlawulwanga, okanye ukukhusela ingqibelelo yeziseko zophuhliso.
20. Iinkonzo zeQela lesithathu
20.1. Ezinye iinkonzo zixhomekeke kubaboneleli beqela lesithathu, kubandakanywa ababhalisi, ababhalisi, abathengisi bamafu, amaziko edatha, abathengisi besoftware, amasango okuhlawula, ababoneleli bokucoca, abaqhubi benethiwekhi, kunye nababoneleli beziseko ezingundoqo.
20.2. Asizilawuli ezo nkonzo zeqela lesithathu kwaye asinaxanduva ngezenzo zabo, ukusilela, ukusilela, ukulibaziseka, ukuphazamiseka, utshintsho lwamaxabiso, utshintsho kumgaqo-nkqubo, ukumiswa, okanye ukupheliswa.
21. Ukunqunyanyiswa kunye nokupheliswa
21.1. Sisenokunqumamisa okanye siphelise nayiphi na inkonzo ngoko nangoko ukuba uyasilela ukuhlawula nayiphi na imali efunekayo, ukophula le Miqathango eNgcacisiweyo, ukwaphula uMgaqo-nkqubo wethu owamkelekileyo wokusebenzisa, ukwenza umngcipheko osemthethweni okanye wokusebenza, okanye usebenzise inkonzo ngeenjongo ezingekho mthethweni okanye ezixhaphazayo.
21.2. Apho iimeko zisivumelayo, sinokunikela isaziso ngaphambi kokunqunyanyiswa okanye ukupheliswa, kodwa asinyanzelekanga ukuba senjenjalo apho kuyimfuneko ngokufanelekileyo inyathelo elikhawulezileyo.
22. Umda woButyala
22.1. Ukuya kuthi ga kwinqanaba elivunyelwe ngumthetho, asinatyala ngokungathanga ngqo, okungalindelekanga, okulandelelanayo, okukhethekileyo, ukohlwaywa, okanye ilahleko yezoqoqosho, kubandakanya ilahleko yengeniso, ilahleko yenzuzo, ukulahleka kwenceba, ukulahleka kwamathuba, okanye ukulahleka kwedatha.
22.2. Apho ubutyala bungenako ukukhutshelwa ngaphandle ngokusemthethweni, uxanduva lwethu lulonke oluvela okanye ngokunxulumene nenkonzo aluyi kudlula umrhumo osisiseko opheleleyo ohlawulwe nguwe ngenkonzo echaphazelekayo ngexesha leenyanga ezintathu ezandulela isiganeko esibangela ibango, ngaphandle kokuba umda owahlukileyo uchazwe kwenye indawo kwimiqathango yenkonzo esebenzayo.
23. Imbuyekezo
23.1. Uyasikhusela kwaye usibambe singenabungozi kulo naliphi na ibango, ilahleko, umonakalo, ityala, isohlwayo, iindleko, okanye iindleko ezivela kusetyenziso lweenkonzo, umxholo wakho, isoftwe yakho, ii-imeyile zakho, amaGama eDomain yakho, ukwaphula kwakho le Miqathango eNgcacisiweyo, okanye ukwaphulwa kwakho komthetho okanye amalungelo umntu wesithathu.
24. Izaziso kunye naMabango
24.1. Imibuzo yokubhila, izaziso, amabango ekhredithi yenkonzo, kunye nonxibelelwano olusesikweni kufuneka lungeniswe ngeNkalo yoMxumi okanye kwiintlawulo ezisemthethweni okanye iinkcukacha zoqhagamshelwano zenkxaso esizipapashayo amaxesha ngamaxesha.
24.2. Sinokuthumela izaziso kwidilesi ye-imeyile enxulumene neakhawunti yakho, ngeNdawo yoMxumi, okanye ngokupapasha uhlaziyo kwiwebhusayithi yethu.
