Imibandela yokuSebenza

IMIBANDELA YETHU YOKUBANGA (IMIBANDELA YOKUSEBENZA)

Ukubuyekezwa kokugcina: 14 kuNtaka 2026
Iinguqulo zangaphambilini: Agasti 2011, uNhlolanja 2013, uMgwengweni 2015, uNhlolanja 2016

Imibandela yesevisi emininingwana le isebenza emisebenzini enikelwa ngu I-Sive Setfu ICT Solutions (Pty) Ltd, ukurhweba njenge Sive.Host ("Sive.Host", "thina", "thina", "yethu"). ImiThetho eneenkcukacha le ingezelela begodu yenza ingcenye yemibandela yethu Imibandela yokuSebenza, begodu kufuze ifundwe ndawonye nethu UmThethomgomo Wokusebenzisa Owamukelekako kunye UmThethomgomo wefihlo.

Nangabe kunokungaboni ngaso linye hlangana nemiThetho eneenkcukacha kanye namagama ahlanganisiweko/ajwayelekileko emibantwini yethu yokusebenza, imibandela eneenkcukacha le izokusebenza enkonzweni namkha endabeni ethintekako.

1. Ukuhlathulula neenhlathululo

Ngaphandle kobana ubujamo butjengisa ngenye indlela, nanyana ngiliphi ibizo elisetjenziswe emiThethweni yethu yokuSebenza linencazelo efanako emiThethweni le.

Igama	Ihlathululo
Indawo yamaKlayenti	I-portal yethu yamakhasimende ye-inthanethi lapho ungaphatha khona imisebenzi, ukubhadela, isekelo, amasethingi, nemisebenzi ehlobene ne-akhawunti.
Ibizo lesizinda	Ikheli le-inthanethi elifundeka mumuntu elihlotjaniswa newebhusayithi, isevisi ye-imeyili, nofana enye isevisi ye-inthanethi.
Iinkonzo zesizinda	Ukutloliswa kwesizinda, ukuvuselelwa, ukudluliswa, ukubuyekeza, ukukhansela, ukuphathwa, kanye nemisebenzi ehlobene nayo esiyinikelako nofana esiyenzako.
Iinkonzo ze-imeyili	Imisebenzi ehlobene ne-imeyili engafaka hlangana amabhokisi weposi, ama-alias, i-SMTP, i-POP3, i-IMAP, ukudlulisa, ukuhlunga i-spam, ukuhlunga amagciwane, nokusebenza okuhlobene nalokho.
Ikhodi elimazako	Nanyana ngiyiphi ikhodi, iskripthi, esisebenzako, ihlelo, nofana indlela eyenzelwe ukuphazamisa, ukulimaza, ukuphazamisa, ukuthola ukufinyelela okungakavunyelwa, nofana ukuphazamisa isofthiwe, i-hardware, amasistimu, amasevisi, amanethiwekhi, nofana idatha.
Okuqukethwe okungekho emthethweni	Nanyana ngikuphi okuqukethwe, idatha, ukukhulumisana, izinto, nofana umsebenzi owephula umthetho osebenzako.
Indawo	Nanyana ngisiphi isikhungo sedatha, ikamelo leseva, isikhungo se-rack, indawo yenethiwekhi, isifunda samafu, nofana indawo yesakhiwo esisetjenziselwa ukunikela ngeenkonzo, kungaba seSewula Afrika, i-Rwanda, i-Eswatini, i-United States, nofana nanyana ngiyiphi enye indawo esiyikhetha ngeenkhathi ezithileko.
Iseva	Nanyana ngiyiphi iseva ebonakalako, iseva ebonakalako, i-VPS, isibonelo sefu, iplatifomu yokusingatha eyabelwanako, iseva ezinikeleko, nofana umthangalasiseko ohlobeneko osetjenziswa malungana nesevisi.
Ukusetjenziswa kumbi kwesistimu	Nanyana ngimuphi umsebenzi olimazako, ophazamisako, othwalisa umthwalo omkhulu, ophazamisako, ophazamisako, namkha olinga ukuphazamisa umthangalasiseko wethu, imisebenzi, ukuphepha, amahlelo, amanethiwekhi, namkha ukusetjenziswa kwemisebenzi ngabanye.
Iinkonzo zokubamba i-White Label	Ukusingatha kanye nemisebenzi ehlobene nayo enikelwa ukuthengiswa kabutjha, ukutjhugulula igama, ukuphathwa okuthunyelwe, ukuzaliseka kwabalingani, ukuvumela isitolo, nofana ukusabalalisa okudoswa phambili mlingani, kufaka hlangana imisebenzi efana ne-PartnersHub, i-CloudPort, i-Domain Partner Network, kanye nemisebenzi efanako yokukghonakalisa umlingani nofana umthengisi.

2. Isisekelo sesevisi esijayelekileko

2.1. Sinikela ngokusingatha, i-VPS, ifu, iseva ezinikeleko, umthengisi, ilebula emhlophe, isizinda, i-imeyili, ukuhlala ndawonye, ​​kanye nemisebenzi ehlobene nesakhiwo se-inthanethi ngokuya ngale Mibandela Emininingwane.

2.2. Ngaphandle kobana kutjhiwo ngenye indlela, imisebenzi inikelwa nge- "njengombana injalo" kunye "njengombana kukhona" isisekelo.

2.3. Usebenzisa imisebenzi ngobungozi bakho.

3. Imisebenzi yamakhasimende

3.1. Unomthwalo wakho koke okuqukethwe, amawebhusayithi, iinsetjenziswa, imitlolo, ama-database, ezokuthintana, isofthiwe, iimfanelo, kanye nomsebenzi ohlotjaniswa namasevisi wakho.

3.2. Unomthwalo welayisense yesofthiwe yakho ngaphandle kobana sinikeze ilayisensi.

3.3. Unomthwalo wokuvikela amabizo wakho wabasebenzisi, amaphasiwedi, amakhi we-API, nazo zoke ezinye iimvumo zokufinyelela.

3.4. Unomthwalo wokugcina ama-backup wakho ngaphandle kobana isevisi yokusekela elawulwa msinyana ifakwe ngokutlola.

4. Ukusingathwa kwewebhusayithi ne-imeyili

4.1. Singanikela ngewebhusayithi ne-imeyili yokusingatha ngesakhiwo esabelwanako namkha esilawulwako esiphethwe sithi, esiqashiweko, esinelayisense, namkha esilawulwa sithi.

4.2. Singakghona ukuhlela, ukulungisa, ukugcina, ukulinganisa, ukuthuthukisa, ukufaka esikhundleni, nofana ukukhandela iingcenye zebhoduluko lokubamba ngokubona kwethu ukwenzela bona silondoloze ubuqotho besevisi, ukuhambisana, ukuphepha, nokuragela phambili kokusebenza.

4.3. Uhlala unesibopho ngamawebhusayithi wakho, ukusetjenziswa kwe-imeyili, okuqukethwe, imitlolo, iinsetjenziswa, ama-database, isofthiwe yabanye abantu, nanyana ngikuphi ukukhamba, ukuhlukunyezwa, nofana ubuthakathaka obubangelwa kusetjenziswa kwakho kwesevisi.

5. Ukuphathwa okuzinikeleko okulawulwako

5.1. Lapho sinikela ngokuphathwa okuzinikeleko okulawulwako, iseva nofana umthangalasiseko ongaphansi uhlala uyipahla yethu ngaphandle kobana kuvunyelwene ngenye indlela ngokutlola.

5.2. Singalawula i-hardware, ibhoduluko lesofthiwe, ukubuyekezwa, amaphetjhi, kanye neenqunto zesakhiwo ngokubona kwethu, ngokuya ngobubanzi bomkhiqizo obusebenzako.

5.3. Uhlala unesibopho seensetjenziswa zakho, idatha, okuqukethwe, ilayisense engakanikelwa sithi, ukuphepha okungaphezu kwesendlalelo esilawulwako, nawo woke umsebenzi owenziwe ngesevisi.

6. Amaseva we-Bare Metal

6.1. Amaseva we-Bare Metal akunikela ukusetjenziswa okukhethekileko kweseva ephathekako eyabelwe namkha umthombo wesakhiwo esihlobene nawo, kodwana ubunikazi be-hardware engaphasi buhlala busethu ngaphandle kobana kuvunyelwene ngenye indlela ngokutlola.

6.2. Ngaphandle kobana isevisi ichazwe ngokucacileko njengelawulwako, nguwe wedwa onesibopho sohlelo lokusebenza, isitaki sesofthiwe, ukubuyekezwa, ukuhlelwa kwezokuphepha, ukutjheja, ukusekela, ukubuyisela, nokusebenza kwesevisi ngaphezulu kwesendlalelo se-hardware.

6.3. Asinamthwalo wesofthiwe, imitlolo, amaphakheji, amaplagini, imimongo, iinkhonteyina, iinthombe, nofana ezinye izinto ozifakako, ozilayishako, ozisebenzisako, nofana ozibangela bona zisebenze.

7. Iinkonzo zokubamba i-White Label

7.1. Iinkonzo zokusingatha i-White Label zifaka hlangana iinkonzo ezinikelwa ukuthengiswa kabutjha, ukuphathwa okuthunyelwe, ukutjhugulula igama, ukuvumela isitolo, ukuzaliseka okudoswa phambili mlingani, nofana amalungiselelo afanako aphethwe mlingani.

7.2. Iinkonzo zokubamba i-White Label zifaka hlangana iminikelo efana I-PartnersHub, i-CloudPort, kanye ne-Domain Partner Network.

7.3. Ngaphandle kobana kutjhiwo ngenye indlela ngokutlola, amakhasimende we-white label nofana abathengisi ahlala anesibopho sobudlelwano bawo namakhasimende, iimbopho zokusekela, ukumelelwa kokuthengisa, kanye nezibopho zokubhadela.

8. Ukusingatha

8.1. Iinkonzo zokubeka indawo zinikela ngesikhala se-rack, amandla, nokuxhumana kwemitjhini ephethwe mthengi ngaphandle kwalokha nakutjhiwo ngenye indlela.

8.2. Uhlala unesibopho se-hardware yakho, iinsetjenziswa, isofthiwe, ilayisense, idatha, ukufinyelela kude, kanye nobungozi obuhlobene nakho.

9. Isofthiwe, ubuthakathaka, kanye nekhodi elimazako

9.1. Asinamthwalo wesofthiwe, ama-plugin, amathemu, amaphakheji, amaskripthi, amakhonteyina, iinthombe, nofana ezinye izinto ozifakako, ozilayishako, ozisebenzisako, nofana ozibangela bona zisebenze.

9.2. Nanyana ngibuphi ubuthakathaka, ukuhlukunyezwa, ukuyekethisa, imiraro yokusebenza, ukukhuphuka kwethrafikhi, izehlakalo ze-spam, izehlakalo ze-malware, nofana ukuwohloka kwesevisi okubangelwa yisofthiwe yakho, ukuhlelwa, nofana okumumethweko kuhlala kungumthwalwakho.

9.3. Akukafaneli usebenzise amasevisi ukusabalalisa, ukusingatha, ukudlulisa, nofana ukusiza iKhowudu eyingozi, umsebenzi ongasisemthethweni, nofana ukusetjenziswa kumbi kwehlelo.

10. Ithrafikhi, ibhendi, nokusetjenziswa ngokweqileko

10.1. Nguwe wedwa onesibopho sayo yoke ithrafikhi, ububanzi bebhendi, ukuphuma, ukusetjenziswa ngokweqileko, ukusetjenziswa ngokweqileko kwemithombo, nokunye ukusetjenziswa okuhlobene nesevisi yakho.

10.2. Nanyana ngimaphi amathulusi wokusebenzisa namkha imibiko yethrafikhi esiyinikelako yenzelwe ukulula kwaphela, kungenzeka ingabi ngesikhathi sangempela, begodu ingabambezeleka, ingaphelele, namkha ilinganiselwe.

10.3. Uhlala unesibopho sazo zoke iindleko zokusebenzisa, okufaka hlangana ithrafikhi eyakhiwe kuhlaselwa, amabhothi, ama-crawler, ukuxhaphaza, izehlakalo ze-spam, ubuthakathaka besofthiwe, iimbawo ezimbi, nofana ukuhlelwa okungakalungi okuthinta isevisi yakho.

11. Ukuhlukunyezwa, i-DDoS, kanye nezehlakalo zezokuphepha

11.1. Nangabe isevisi yakho iba mthombo namkha umnqopho wokuhlaselwa kokuphika isevisi, umcimbi we-spam, isehlakalo se-malware, umcimbi wokuhlukunyezwa, namkha ukusongelwa okufanako, singamisa, sihluze, senze indlela engasebenzi, sihlukanise, sivimbele, sivimbele, namkha siyivale isevisi khonokho nangabe sikholelwa bona ukwenza njalo kuyatlhogeka.

11.2. Asinamlandu wokulahlekelwa okubangelwa sinyathelo sokuvikela esithathwe ngaphasi kwesigatjana lesi.

12. Iinkonzo ze-imeyili

12.1. Lapho kufakwe khona nesevisi yokusingatha, isevisi ye-imeyili ingafaka hlangana amabhokisi weposi, ama-alias, i-SMTP, i-POP3, i-IMAP, ukudlulisa, ukuhlunga i-spam, ukuhlunga amagciwane, nokusebenza okuhlobene nalokho.

12.2. Ukuhlunga i-spam nokuhlunga igciwane kunikelwa ngokuzikhandla ngaphandle kwalokha nakutjhiwo ngenye indlela.

12.3. Uhlala unesibopho sokuvikeleka kwebhokisi leposi, ukuvikeleka kwephasiwedi, iindlela zokuthumela, irhelo labamukeli, nokuthobela imithetho yezokuthintana esebenzako.

13. Iinkonzo zebizo lesizinda

13.1. Ukutloliswa kwesizinda, ukuvuselelwa, ukudluliselwa, ukubuyekezwa, ukumiswa, ukukhanselwa, nokususwa kusekelwe emithethweni, iinkambiso, isikhathi, amahlelo wezobuchwepheshe, kanye neenqunto zomtloli, irejista, umlawuli, nofana igunya lesizinda.

13.2. Asikwazi ukuqinisekisa ukutholakala, ukutloliswa okuphumeleleko, ukuvuselelwa okuragela phambili, ukudluliselwa, nofana ukugcinwa kwananyana ngiliphi ibizo le-Domain.

13.3. Unomthwalo wokuqinisekisa bona ibizo lesizinda eliceliweko aliphuli amalungelo womuntu wesithathu, bona ilwazi lomtloli lilungile, begodu imiyalo yokuvuselela neenkokhelo zithunyelwa ngesikhathi.

14. Ukutholakala kwesevisi, isiqinisekiso sesikhathi sokusebenza, kanye namakhredithi wesevisi

14.1. Lapho isiqinisekiso sesikhathi esithileko sokusebenza, ukuzibophelela kokuphendula, nofana izinga lesevisi lisebenza, lisebenza kwaphela ngezinga elitjhiwo ngokukhanyako ngesevisi nofana umkhiqizo loyo.

14.2. Ngaphandle kobana kutjhiwo ngenye indlela, isiqinisekiso sethu sesikhathi sokusebenza senethiwekhi seenkonzo zokubamba ezisebenzako si 99.9% nganoma ngiyiphi inyanga yekhalenda, ngaphandle kokutlhogonyelwa okuhleliweko nokukhishwa okubekwe kilemiThetho emininingwana.

14.3. Isikhathi sokusebenza se-99.9% senyanga sitjho bona isikhathi sokuphumula senethiwekhi akukafaneli sidlule 43 imizuzu ngenyanga yekhalenda, elinganiswa kusukela ngelanga lokuthoma ukuya ngelanga lokugcina lenyanga leyo.

14.4. Ngeenhloso zomtlolo lo, isikhathi sokusebenza senethiwekhi sifaka hlangana ukusebenza kwesakhiwo senethiwekhi esiqakathekileko ngaphasi kolawulo lwethu, okufaka hlangana ama-router, amaswitshi, isakhiwo se-firewall, kanye nokufaka amakhebuli, njengombana kusebenza enkonzweni efaneleko.

14.5. Isikhathi sokuphumula senethiwekhi sikhona lokha ikhasimende lingakghoni ukudlulisa nokwamukela idatha ukuya nokubuya enkonzweni ethintekako, begodu isikhathi sokuphumula siqinisekiswa ngokuya ngeenhlelo zethu zokugada namarekhodi.

14.6. Ngaphandle kobana kutjhiwo ngenye indlela ngesevisi ethileko, iziqinisekiso zesikhathi sokusebenza zihlobene nokutholakala kwenethiwekhi begodu aziqinisekisi ukusebenza kwekhodi yewebhusayithi yakho, i-logic yesicelo, amaskripthi, ama-plugin, amathemu, ama-database, isofthiwe yomuntu wesithathu, ukusabalalisa i-DNS, ukulondolozwa kwesiphequluli, nofana ukulethwa kwe-imeyili kumanethiwekhi wesithathu.

14.7. Nangabe isikhathi sokusebenza senethiwekhi sesevisi ethintekako singaphasi kwama-99.9% ngenyanga ethileko, singakubonga 5% yemali ebhadelwako yenyanga ngayinye yemizuzu ema-30 yesikhathi sokuphumula esiqinisekisiweko, ukufikela esiphezulu 100% yemali yenyanga yesevisi ethintekako.

14.8. Amakhredithi wesevisi ngiwo wodwa begodu akhethekileko wokulungisa ukucima okufaneleko nofana ukungatholakali kwenethiwekhi.

14.9. Akukho sikwelede sesevisi esisebenzako lapho isikhathi sokuphumula, ukuwohloka, nofana ukuphazamiseka kubangelwa:

• ukulungiswa okuhleliweko nofana ukulungiswa okuphuthumako;
• amandla amakhulu;
• ukubhalelwa komhlinzeki ophezulu;
• umtloli, irejista, i-DNS, nofana iindaba zokusabalalisa;
• Ukuhlaselwa kwe-DDoS nofana ezinye izehlakalo ezimbi;
• isofthiwe yakho, idatha, okumumethweko, ukuhlelwa, nofana ukubhalelwa kwezokuphepha;
• imiraro yokukhamba kwe-inthanethi yoke namkha ukubhalelwa ngaphandle kolawulo lwethu;
• izenzo zakho zokunganaki, ezingasisemthethweni, nofana ezingakavunyelwa;
• isiphequluli nofana ukulondolozwa kwe-DNS okwenza iwebhusayithi ibonakale ingafinyeleleki lokha nayifinyelelekako;
• iinsetjenziswa zomuntu wesithathu, amaphaneli wokulawula, ama-plugin, nofana imisebenzi engaphasi kolawulo lwethu.

14.10. Ukufuna isikwelede sesevisi, kufanele uthumele isibawo sakho ngeNdawo yamaKlayenti nofana emininingwaneni yethu yokuthintana yokubhadela esemthethweni ngaphakathi ama-awa ama-48 yesikhathi sokuphumula nofana isehlakalo.

14.11. Isibawo sakho kufanele sifake imininingwana eyaneleko ukobana siyiphenye, kufaka hlangana isevisi ethintekako, ibizo lesizinda elifaneleko, ibizo leseva, ilanga elilinganiselweko nesikhathi sesigameko, nanyana ngiliphi elinye ilwazi elibawe kithi.

14.12. Amakhredithi wesevisi azokusetjenziswa kwaphela nasiqinisekisa isehlakalo ngokuya kweenhlelo zethu zokugada namarekhodi wangaphakathi.

14.13. Nanyana ngisiphi isikwelede esivunyelweko sizokusetjenziswa ku-akhawunti yakho ngaphakathi kwesikhathi esifaneleko sokukhokha namkha umjikelezo wokukhokha, begodu nanyana ngisiphi isimo isikwelede esipheleleko sesevisi ethintekako ngenyanga ethileko angeze sadlula imali yenyanga yesevisi leyo.

15. Iimali kanye nokukhokhiswa

15.1. Kufanele ubhadale woke ama-invoyisi, iindleko, imithelo, iindleko, iindleko zokusebenzisa, iindleko zokusetha, iindleko zokusebenzisa ngokweqileko, iindleko zokungezelela, iindleko zokusekela, nazo zoke ezinye iindleko ezifaneleko zemisebenzi yakho ngelanga elifaneleko elitjengiswe ku-invoyisi.

15.2. Zoke iimbadelo zibhadelwa ngaphambilini ngaphandle kobana sivumelene ngenye indlela ngokutlola.

15.3. Singatjhugulula intengo yesevisi, iindleko ezibuyelelweko, amazinga womkhiqizo, nofana iindleko ezihlobeneko ngesaziso ngewebhusayithi yethu, iNdawo yamaKlayenti, isilinganiso, i-invoyisi, nofana ukukhulumisana nge-imeyili.

15.4. Kufanele ubhadale zoke iimbadelo zeenkonzo khonokho lokha nasele zibhadelwe. Ngaphandle kobana sitjho ngenye indlela ngokutlola, lapho ukubhadelwa kwenziwa nge-United States Dollars (USD) nge-invoyisi ye-South African Rand (ZAR), sizokusebenzisa izinga lokutjhentjhana le- $1 USD ukuya ku-R10 ZAR ngeenhloso zokubeka intengo nokukhokhisa.

15.5. Imali yesevisi ibhadelwa ngokuya ngokuvama kokukhokha okukhethiweko nguwe begodu kuvezwe kuwebhusayithi, ikhotheshini, ifomu loku-oda, nofana i-invoyisi esebenzako kuSevisi.

15.6. Lapho kufanele khona, sizokunikela ama-invoyisi we-VAT ngefomethi ye-elekthronikhi. Ngokufaka isibawo namkha uku-oda amaSevisi, uvuma ukukhipha nokulethwa kwama-invoyisi we-elekthronikhi, kufaka hlangana iinhloso zokufuna umthelo wokufaka lapho kufanele khona.

16. Ukubhadela ngemva kwesikhathi, iindleko ezingakabhadelwa, nokumiswa

16.1. Nangabe i-invoyisi ingabhadelwa ngelanga layo, iyabe ibhadelwa msinyana.

16.2. Nangabe i-invoyisi ihlala ingakabhadelwa ngemva kwelanga layo, singafaka imali yokubhadela ngemva kwesikhathi, imali yokuphatha, imali yobungozi, imali yokubuyisela, imali yokubuyiselwa kwesevisi, imali ehlobene nokubhadelwa, namkha imali efanako.

16.3. Ukubhadela ngemva kwesikhathi namkha iindleko ezihlobene nokubhadela zingaba zikulu begodu, ngokubona kwethu, zingalingana namkha zidlule 100% yenani le-invoyisi engakaphelelwa sikhathi.

16.4. Singamisa, sivimbele, sivimbele, sikhubaze, sala ukuvuselelwa, sala ukudluliswa, nofana siqede nanyana ngiyiphi isevisi msinyana nangabe nanyana ngiyiphi imali sele iphelelwe sikhathi nofana nangabe sikholelwa bona ukuragela phambili nokunikela ngesevisi kusibeka engozini.

16.5. Ukumiswa namkha ukuqedwa akususi isibopho sakho sokubhadela imali esele ifanele namkha eqongelelweko.

17. Ukubuyiselwa kwemali kanye namakhredithi wokukhansela

17.1. Ngaphandle kobana sitjho ngenye indlela ngokutlola, yoke imali esibhadelwe yona angeze yabuyiselwa emuva.

17.2. Ngaphandle kokukhawulela isigatjana 17.1, okulandelako ngokuvamileko akubuyiselwa emuva:

• iimali zokubhalisa isizinda;
• iimali zokuvuselelwa kwesizinda;
• iimali zokudlulisa isizinda;
• iimali zokuhlela;
• iimali zokufuduka;
• iindleko ezisekelwe ekusetjenzisweni;
• iindleko zokusebenzisa ngokweqileko;
• ukusekela nofana umsebenzi wesintu osele wenziwe;
• iindleko zomuntu wesithathu ezenziwe egameni lakho;
• iimali eziphathelene nemisebenzi emiswe, ehlukunyeziweko, nofana eqediweko;
• iindleko zokubhadela ngemva kwesikhathi, iindleko zokubuyiselwa emsebenzini, nofana iindleko ezihlobene nokubhadela.

17.3. Nasivuma ukubuyiselwa imali, isikwelede sesevisi, nofana isikwelede sokukhansela, singadonsa nanyana ngiziphi iindleko zomuntu wesithathu, iindleko zokusetha, iindleko zokuphatha, iindleko zokusebenzisa, nofana ezinye iindleko esele zitholwe nofana ezibhadelwako malungana nesevisi.

17.4. Akukho ukubuyiselwa kwemali ngombana nje awusatlhogi isevisi, wehlulekile ukusebenzisa isevisi, wamiswa ngebanga lokwephula umthetho, nofana uvumele isevisi bona iphelelwe sikhathi.

17.5. Lapho isevisi ifaka hlangana isikhathi sokubuyiselwa imali esikhangiswe ngokukhethekileko nofana isikhathi sokukhansela, ilungelo lelo lisebenza kwaphela ngezinga elitjhiwo ngokukhanyako ngesevisi leyo begodu alisebenzi eendlekweni ezingafakwanga nofana eendlekweni zomuntu wesithathu.

18. Iindleko zokubuthelela kanye nokubuyiselwa kwesikolodo

18.1. Uhlala unesibopho sazo zoke iindleko zomthetho ezizwakalako, iindleko zokulandelela, iindleko zokuphatha, iindleko zokubuthelela isikwelede, amakhomishini wokubuyisa, iindleko zommeli, kanye neendleko ezihlobeneko ezenziwe kithi ekubutheleni imali engakaphelelwa sikhathi, ngokuzeleko okuvunyelwe mthetho.

19. Imisebenzi yomthengisi

19.1. Abathengisi banesibopho sokusekela amaklayenti wabo ngaphandle kwalokha i-White Label Hosting Service nofana elinye ilungiselelo elilawulwa ngokukhanyako litjho ngenye indlela ngokutlola.

19.2. Singakhulumisana ngqo neklayenti lomthengisi lapho kutlhogeka khona ukubulunga ukuragela phambili kwesevisi, ukuphendula ukuhlukunyezwa, ukutjheja ukuthobela umthetho, ukubuyisa iindleko zesevisi ezingabhadelwako, nofana ukuvikela ubuqotho besakhiwo.

20. Imisebenzi yomuntu wesithathu

20.1. Eminye imisebenzi ithembele kubahlinzeki beqembu lesithathu, okufaka hlangana ababhalisi, amarejista, abathengisi bamafu, amaziko wedatha, abathengisi be-software, amasango wokubhadela, abahlinzeki bokuhlunga, abasebenzisi benethiwekhi, nabahlinzeki besakhiwo esiphezulu.

20.2. Asilawuli imisebenzi yabantu besithathu begodu asinamlandu ngezenzo zabo, ukutjhiya, ukubhalelwa, ukulibaziseka, ukuphazamiseka, amatjhuguluko weentengo, amatjhuguluko womthethokambiso, ukumiswa, nofana ukuqedwa.

21. Ukumiswa nokuqedwa

21.1. Singamisa namkha siqede nanyana ngiyiphi isevisi khonokho nangabe wehluleka ukubhadela nanyana ngiyiphi imali efaneleko, wephula imiThetho emininingwana, wephula umThethomgomo wethu wokuSebenzisa owamukelekako, udala ubungozi bomthetho namkha bokusebenza, namkha usebenzise isevisi ngeenhloso ezingekho emthethweni namkha ezihlukumezako.

21.2. Lapho ubujamo buvuma khona, singanikela isaziso ngaphambi kokumiswa namkha ukuqedwa, kodwana asibophekile ukwenza njalo lapho kutlhogeka khona amagadango msinyana.

22. Ukulinganiselwa komthwalo

22.1. Ngokwezinga eliphezulu elivunyelwe mthetho, asinasibopho sokulahlekelwa okungaqondileko, okuveleleko, okubangelwa mphumela, okukhethekileko, okujezisako, nofana kwezomnotho, okufaka hlangana ukulahlekelwa yingeniso, ukulahlekelwa yinzuzo, ukulahlekelwa yithando, ukulahlekelwa lithuba, nofana ukulahlekelwa yidatha.

22.2. Lapho umthwalo ungakghoni ukukhishwa ngokusemthethweni, umthwalo wethu opheleleko ovela namkha ohlobene nesevisi angeze wadlula imali epheleleko ebhadelwe nguwe ngesevisi ethintekako hlangana neenyanga ezintathu ezilandela umcimbi obangela isibawo, ngaphandle kwalokha umkhawulo ohlukileko utjhiwo kwenye indawo emibandelani yesevisi esebenzako.

23. Ukubhadelwa

23.1. Usivikela begodu usibamba singalimazi malungana nanyana ngisiphi isimangalo, ukulahlekelwa, umonakalo, umthwalo, isijeziso, iindleko, nofana iindleko ezivela ekusebenziseni kwakho imisebenzi, okuqukethwe kwakho, isofthiwe yakho, ama-imeyili wakho, amabizo wakho wesizinda, ukwephulwa kwakho kwemibandela emininingwana, nofana ukwephulwa kwakho komthetho nofana amalungelo womuntu wesithathu.

24. Izaziso namaKlayimu

24.1. Imibuzo yokubhadela, izaziso, iimbawo zesikwelede sesevisi, kanye nokuthintana okusemthethweni kufanele kuthunyelwe ngeNdawo yamaKlayenti nofana emininingwaneni yokuthintana yokubhadela nofana yokusekela esemthethweni esiyigadangisa ngeenkhathi ezithileko.

24.2. Singathumela izaziso ekhelini le-imeyili elihlotjaniswa ne-akhawunti yakho, ngeNdawo yamaKlayenti, nofana ngokugadangisa izibuyekezo kuwebhusayithi yethu.