INQUBOMGOMO EYAMUKELEKILE YOKUSEBENZISA
Igcine ukubuyekezwa: 14 Mashi 2026
Le Nqubomgomo Yokusebenzisa Eyamukelekayo (“AUP”) ichaza imisebenzi nokuqukethwe okungavunyelwe kumasevisi ahlinzekwa ngu I-Sive Setfu ICT Solutions (Pty) Ltd, ukuhweba njenge Sive.Host (“Sive.Host”, “thina”, “thina”, “yethu”). Le AUP iyingxenye yeMigomo yethu Yesevisi kanye Nemibandela Yesevisi enemininingwane.
Zonke izinsiza ezihlinzekwa yi-Sive.Host zingasetshenziselwa izinjongo ezisemthethweni kuphela. Akumele usebenzise amasevisi ethu, inethiwekhi, amasistimu, ingqalasizinda, noma izinsiza kunoma yimuphi umsebenzi ongekho emthethweni, ohlukumezayo, olimazayo, onganaki, okhohlisayo, ongavikelekile, noma ophazamisayo.
Sinelungelo lokuphenya ukwephulwa kwezinsolo zale AUP kanye nokuthatha noma yisiphi isinyathelo esibona kufanele, okuhlanganisa ukudinga izinguquko, ukumisa ukufinyelela, ukukhawulela ukusebenza, ukususa okuqukethwe, ukukhubaza amasevisi, ukwenqaba ukwesekwa okuhlobene nomsebenzi owonayo, noma ukunqamula amasevisi. Lapho kufanele khona, singase futhi sazise iziphathimandla ezifanele, abalawuli, abahlinzeki abakhuphuka nomfula, ababhalisi, noma izinkampani zangaphandle ezithintekile.
Uma ukholwa ukuthi noma iyiphi isevisi esingethwe noma esebenzisa inethiwekhi yethu iphula le AUP, sicela uyibike kubo abuse@sive.host.
1. Izimiso Ezivamile
1.1. Kufanele usebenzise amasevisi ethu ngokuzibophezela nangendlela engalimazi ingqalasizinda yethu, isithunzi sethu, amanye amakhasimende, izinkampani zangaphandle, noma i-inthanethi ebanzi.
1.2. Unesibopho sakho konke okuqukethwe, isofthiwe, imibhalo, amawebhusayithi, isizindalwazi, ama-imeyili, imininingwane, kanye nomsebenzi ohlotshaniswa ne-akhawunti noma amasevisi akho, noma ngabe wenziwa nguwe, abasebenzi bakho, abasebenzisi bakho, amakhasimende akho, nanoma ubani osebenzisa imininingwane yakho noma amasistimu.
1.3. Singase sibuyekeze le AUP ngezikhathi ezithile ukuze sibonise izinguquko emthethweni, ubuchwepheshe, ubungozi bokuphepha, ukusebenza kwebhizinisi, noma indawo ye-inthanethi.
2. Okuqukethwe Okunqatshelwe
Ngeke ukwazi ukusingatha, ukugcina, ukushicilela, ukusabalalisa, ukusabalalisa, ukuxhumanisa, ukukhangisa, noma ukwenza kutholakale noma yikuphi okuqukethwe:
- akukho emthethweni ngaphansi komthetho osebenzayo;
- ephula ilungelo lobunikazi, uphawu lokuhweba, imfihlo yohwebo, ubumfihlo, ukukhangisa, noma amanye amalungelo anoma yimuphi umuntu;
- ihlambalaza, inokukhwabanisa, iyadukisa, iyakhohlisa, noma ingamanga ngamabomu;
- iqukethe noma iphromotha uhlelo olungayilungele ikhompuyutha, ubugebengu bokweba imininingwane ebucayi, ukukhwabanisa, imikhonyovu, noma okunye ukuziphatha kobugebengu;
- iqukethe Ikhodi Elimazayo noma yenza kube lula ukufinyelela okungagunyaziwe, ukuhlukumeza, noma ukuphazanyiswa kwezinhlelo noma idatha;
- ikhuthaza noma yenza kube lula ukweba, ukushushumbiswa kwemali, ubuphekula, ukushushumbiswa kwabantu, noma okunye ukuziphatha okubi kobugebengu;
- iqukethe isofthiwe entshontshiwe, i-warez, okokusakaza okungekho emthethweni, noma izimpahla zedijithali ezebiwe;
- iqukethe noma ikhuthaza ukugembula okungekho emthethweni;
- ephula ubumfihlo bomuntu noma adalule imininingwane yomuntu ngokungekho emthethweni;
- iqukethe inkulumo enenzondo noma okuqukethwe okukhuthaza ngokungemthetho ukucwasa noma udlame;
- izithombe zocansi, ezibeka obala ucansi, noma umuntu omdala ngokwemvelo.
Ukuze ugweme ukungabaza, okuqukethwe kwabantu abadala, izithombe zocansi, izinto ezibekela ingcaca ucansi, nokukhangisa kwabantu abadala abaqinile akuvunyelwe kumasevisi we-Sive.Host.
3. Ugaxekile kanye Nokuxhumana Okungacelwanga
3.1. I-Sive.Host ine- inqubomgomo yokungabekezeleli ugaxekile. Akumele uthumele, wenze lula, usize, usungule, udlulise, noma ukhangise ukuxhumana okungaceliwe usebenzisa noma ngokuxhumene nezinkonzo zethu.
3.2. Lokhu kwenqatshelwa kusebenza kuma-imeyili, imiyalezo eyinqwaba, uhlu lwamakheli, izincwadi zezindaba, i-SMS, imiyalezo esheshayo, amabhodi ezingxoxo, amasistimu ezingxoxo, amafomu okuxhumana, abaphendula ngokuzenzakalelayo, kanye neziteshi zokuxhumana ezifanayo.
3.3. Ukuxhumana kungase kuthathwe njengokungacelwanga uma:
- umamukeli akazange acele ngokusobala noma avume ukuyithola;
- umamukeli ubengeke alindele ngokunengqondo ukuyithola kuwe;
- ithunyelwa kusetshenziswa idatha yokuxhumana ethengiwe, ekhutshiwe, evunwayo, noma “yohlu oluphephile”;
- incike ekuphumeni kuphela, lapho imvume yangaphambili ingatholakalanga;
- ithunyelwa kubamukeli asebevele bacelile ukuthi bangatholi okunye ukuxhumana;
- ibonakala idukisa umazisi womthumeli, umthombo, noma inhlangano;
- ifihla noma ifake amanga imininingwane yomsuka noma ulwazi lomgudu.
3.4. Kufanele ugcine amarekhodi athembekile abonisa ukuthi umamukeli ngamunye uvume nini, nini, futhi kanjani ukuthola ukuxhumana okuvela kuwe. Singase sicele amarekhodi anjalo lapho siphenya isikhalazo.
3.5. Lonke uhlu lwama-imeyili olusemthethweni noma incwadi yezindaba kufanele ibandakanye indlela esebenzayo yokuzikhipha ohlwini.
3.6. Uma iwebhusayithi yakho, ibhokisi lemeyili, umbhalo, isicelo, noma i-akhawunti isengozini futhi isetshenziselwa ukuthumela ugaxekile, singase sisibekezelele isigameko sokuqala lapho ubambisana khona ngokugcwele futhi ulungise ngokushesha. Izehlakalo eziphindaphindayo, ukuvikeleka okubi, noma ukwehluleka ukulungisa kungase kubangele ukumiswa noma ukunqanyulwa.
3.7. Sinelungelo lokukhokhisa izindleko zokuhlanza, izindleko zokususa uhlu oluvinjelwe, izindleko zophenyo, noma izindleko zokulungisa ezihlobene lapho ugaxekile noma imilayezo engacelwanga ilandelwa kusevisi noma ku-akhawunti yakho.
4. Ukuxhashazwa Kwe-inthanethi kanye Nokuziphatha Okungekho emthethweni noma Ukungabi Nesibopho
Akumele usebenzise izinsiza zethu noma inethiwekhi ukuze uhlanganyele ekuziphatheni okungekho emthethweni, okuhlukumezayo, okulimazayo, okukhohlisayo, noma ukungazibophezeli, okuhlanganisa:
- ukufinyelela okungagunyaziwe kumasistimu, amasevisi, idatha, noma amanethiwekhi;
- ukuzama ukuphenya, ukuskena, ukuhlola, noma ukuxhaphaza ubuthakathaka ngaphandle kokugunyazwa;
- ukuskena kwechweba, ukuhlaselwa kwephasiwedi, ukuhlasela ngendluzula, ukugxilisa imininingwane, noma imizamo yokuxhaphaza;
- ukuqapha idatha noma ithrafikhi ngaphandle kokugunyazwa;
- ubugebengu bokweba imininingwane ebucayi, ukukhwabanisa, ukukhwabanisa, ukuzenza ongeyena, noma ubunjiniyela bomphakathi;
- ukuqhunyiswa kwamabhomu, ukukhukhula, ukulayisha ngokweqile ngamabomu, ukuhlasela kokusakaza, noma umsebenzi wokwenqatshelwa kwesevisi;
- ukukhohlisa noma ukuqamba amanga izihloko, ulwazi lomzila, noma imininingwane yomthumeli;
- ukusabalalisa i-malware, i-spyware, i-trojan, i-ransomware, noma amathuluzi ayingozi afanayo;
- sisebenzisa amasevisi ethu ukuze siqhube ubugebengu noma ukusatshalaliswa okungekho emthethweni kokuqukethwe;
- ukusebenzisa amasevisi ethu ngendlela engase ibangele ukuziphindiselela, ukungafakwa ohlwini, isikhalazo esisemthethweni, noma unswinyo olubhekiswe kunethiwekhi yethu;
- sisebenzisa amasevisi ethu ngendlela ephula imithetho esebenzayo, iziqondiso, noma amakhodi wokuziphatha.
5. Izidingo Zokuphepha
5.1. Amakhasimende kufanele athathe izinyathelo zokuphepha ezifanele ukuze avikele amawebhusayithi awo, amaseva, imibhalo, amabhokisi eposi, isizindalwazi, amadivayisi, kanye nemininingwane.
5.2. Kufanele ugcine isofthiwe efakiwe isesikhathini futhi ifakwe nezichibiyelo, okuhlanganisa isofthiwe ye-CMS, ama-plugin, amatimu, izandiso zephaneli yokulawula, imitapo yolwazi, nezinhlelo zokusebenza ezingokwezifiso.
5.3. Unesibopho sokuqinisekisa ukuthi imibhalo nezinhlelo zokusebenza ezifakwe ngaphansi kwe-akhawunti yakho zivikelekile nokuthi izimvume zisethwe kahle.
5.4. Kufanele usebenzise amagama ayimfihlo aqinile futhi uwavikele ngendlela efanele. Amagama ayimfihlo abuthakathaka, amagama ayimfihlo aphinde asetshenziswa, noma ukuphatha imininingwane ngobudedengu okunomthelela ekonakaleni kungase kuphumele ekumisweni, ukusethwa kabusha kwephasiwedi okuphoqelelwe, noma ezinye izinyathelo zokuphepha.
5.5. Singase sikudinge ukuthi ulungise ubungozi, ukhiphe isofthiwe engavikelekile, uphendukise imininingwane, noma uthathe ezinye izinyathelo zokuphepha phakathi nomnqamulajuqu esiwubheka njengofanelekile.
6. Ukusetshenziswa kabi Kwezici Ze-akhawunti
6.1. Izici ze-akhawunti zingasetshenziswa kuphela ekusebenzeni okusemthethweni kwamawebhusayithi, izinhlelo zokusebenza, noma amasevisi ahlotshaniswa naleyo akhawunti.
6.2. Akumele usebenzise izici ze-akhawunti ukuze unikeze ummeleli ongaziwa, ukudluliselwa okuhlukumezayo, ukufinyelela okufihliwe okuvela eceleni, nanoma iyiphi isevisi evumela ukuhlukumeza, ukungaziwa, okudukisayo, noma ukuziphatha okulimazayo.
6.3. Akumele usebenzise i-Website & Email Hosting yethu amaphakheji ukuze uthengise kabusha noma usabalalise izinsiza ngendlela engavunyelwe umkhiqizo osebenzayo.
6.4. Lapho umkhiqizo uvumela izizinda eziningi, lezo zizinda kufanele zisetshenziswe ngokuhambisana nobubanzi bomkhiqizo futhi hhayi njengenkundla yomthengisi omkhulu ongagunyaziwe ngaphandle uma kuvunyelwe ngokucacile umkhiqizo noma ilungiselelo elihlukile lomthengisi.
7. Amasistimu Okwabelana Nokusetshenziswa Kwezinsiza
7.1. Amakhasimende asebenzisa izindawo okwabelwana ngazo, okuhlanganisa Ukusingathwa Kwewebhusayithi Ne-imeyili, akumele zisebenzise izinsiza ezabiwe ngendlela ephazamisa ukusebenza kwesevisi evamile noma isebenzise isabelo esingalingani se-CPU, inkumbulo, i-disk I/O, umthamo wemeyili, izinsiza zesizindalwazi, noma izinsiza zenethiwekhi.
7.2. Izibonelo zokuziphatha okunqatshelwe noma okukhawulelwe ezindaweni okwabelwana ngazo zifaka:
- amahithi amaningi eseva, ithrafikhi, noma umsebenzi ongemuva;
- imibhalo engasebenzi kahle noma imibuzo egciniwe ethinta abanye abasebenzisi;
- umsebenzi wamameyili amaningi ngaphezu kwemikhawulo evunyelwe;
- imibhalo ebalekile noma okuzenzakalelayo okulambele izinsiza;
- amasistimu ezingxoxo noma izinhlelo zokusebenza ezifanayo ezingakufanelanga ukusingathwa okwabiwe;
- amaphethini okusetshenziswa kwesizindalwazi alulaza ukusebenza kweseva yesizindalwazi esabiwe.
7.3. Singase simise okwesikhashana, siphonse ithawula, sikhawule, noma sidinge izinguquko kunoma iyiphi i-akhawunti noma isevisi lapho ukusetshenziswa kwezisetshenziswa ngokweqile kuthinta kabi amanye amakhasimende noma ukuzinza kwenkundla.
8. Izinqubo Zohlangothi Lweseva
8.1. Ezimweni zokusingatha okwabelwana ngazo, ukufakwa noma ukusebenza kwezinqubo ezizimele zodwa eziseceleni kweseva ezingagadiwe, amademoni, noma izinsiza zangemuva eziqhubekayo azivunyelwe ngaphandle uma kuvunyelwe ngokucacile umkhiqizo.
8.2. Imisebenzi ye-Cron ingase ivunyelwe kumaphakheji afanelekayo, ngaphansi kwemikhawulo enengqondo, okuhlanganisa imvamisa yokwenziwa kanye nokusetshenziswa kwensiza.
8.3. Lo mkhawulo ukhona ukuze kuvikelwe ukuphepha, ukuzinza kwesevisi, umthamo we-CPU, ukutholakala kwenkumbulo, kanye nekhwalithi yesevisi iyonke yabo bonke abasebenzisi bengqalasizinda eyabiwe.
9. I-imeyili, Ibhokisi lemeyili, kanye Nemikhawulo Yokuthumela
9.1. Akumele usebenzise izinsiza zemeyili yokubamba okwabelwana ngazo ukuze uthumele imiyalezo ngobuningi, ukuthunyelwa kweposi ngobuningi, noma ukuqhuma kwemeyili okweqa umkhawulo wenkundla okwabelwana ngayo.
9.2. Ngaphandle uma sisho okuhlukile ngomkhiqizo othile, singase sikhawule noma simise ama-akhawunti athumela amavolumu amaningi e-imeyili, acuphe izikhalazo zokuhlukumeza, noma adale ubungozi kusithunzi sethu se-imeyili noma ukulethwa.
9.3. Imeyili ephumayo ngokweqile, noma ingahlukaniswa njengogaxekile, isengaphula le AUP uma ingalufanele uhlobo lwesevisi.
10. Ukusetshenziswa Kwediski kanye Nesitoreji Sefayela
10.1. Akumele usebenzise amasevisi ethu njengendawo yokugcina ifayela yomuntu siqu, ingobo yomlando eyisipele, noma indawo yokulahla amadokhumenti ngaphandle kwalapho isevisi ihloselwe leyo njongo.
10.2. Okuqukethwe okugcinwe ezinsizakalweni zokubamba kumele kuhlobane ngqo newebhusayithi, i-imeyili, uhlelo lokusebenza, noma isevisi oklanyelwe yona umkhiqizo wokubamba.
10.3. Ama-akhawunti anezibalo eziningi ze-inode, izinombolo ezidlulele zamafayela, amabhokisi eposi amakhulu kakhulu, noma ukuziphatha kwesitoreji okuthinta kabi ukusebenza kwenkundla kungase kukhishwe kuzipele, amakwe ukuze abuyekezwe, okudingekayo ukuze kuncishiswe ukusetshenziswa, ukuthuthukiswa, noma ukumiswa.
10.4. Singase sibeke noma sibuyekeze imikhawulo ye-inode, imikhawulo yesibalo samafayela, imikhawulo yebhokisi lemeyili, noma imithetho yokugcina isikhathi ngezikhathi ngezizathu zokusebenza noma zobuchwepheshe.
10.5. Amabhokisi eposi amakhulu angagadiwe, amabhokisi e-imeyili abhampayo, noma izingobo zomlando ze-imeyili ezinkulu ezigcinwe isikhathi eside zingaphathwa njengokwephulwa kwe-AUP lapho zidala khona ukusebenza, ukugcinwa, noma izinkinga zokuhlukumeza.
11. Ukusetshenziswa Kwethrafikhi kanye nokusebenzisa Okunengqondo
11.1. Lapho umkhiqizo owusokhaya uthengiswa ngethrafikhi evulekile noma engalinganiselwe, lokho okungakuvumeli ukusetshenziswa okuhlukumezayo, okungalingani, okungafaneleki uhlobo lwesevisi, noma okulimazayo ekuzinzeni kwenkundla.
11.2. Iwebhusayithi & Imikhiqizo Yokusingatha I-imeyili ayihloselwe imithwalo yemisebenzi efana nale:
- ukusatshalaliswa kwamafayela ngezinga elikhulu noma ukulanda izibuko;
- ukusakazwa kwemidiya enkulu;
- ukusetshenziswa kwe-CDN ephezulu yevolumu;
- izinsiza zommeleli wesikhashana;
- ingqalasizinda ye-SaaS yezinga elikhulu ifaneleka kangcono i-VPS, i-Bare Metal Servers, noma ingqalasizinda yangokwezifiso.
11.3. Singase sidinge ukuthi uthuthukise, udizayine kabusha, uthuthe, noma unciphise ukusetshenziswa uma iphethini yakho yethrafikhi ingafanele umkhiqizo owusebenzisayo.
12. Imininingo egciniwe
12.1. Imininingo egciniwe ehlinzekwe ngamaphakeji okusingathwa kufanele isetshenziswe ngokuphathelene nesevisi esingethwe hhayi njengendlela yokweqa isitoreji noma imikhawulo yesevisi.
12.2. Imininingo egciniwe akumele isetshenziselwe ngokuyinhloko ukugcina amafayela kanambambili njengezithombe, izingobo zomlando, amafayela emidiya, noma amaphakheji ohlelo lokusebenza lapho lokhu kungekona okuhlosiwe.
12.3. Sinelungelo lokudinga izinguquko emibuzweni engasebenzi kahle, ukusetshenziswa kokuxhumeka ngokweqile, isizindalwazi esikhulu kakhulu, noma amaphethini okusetshenziswa ayingozi, futhi singase sinyakaze, sikhawulele, noma sikhubaze imininingwane yolwazi ethintekile lapho kudingeka.
13. Amaseva Ensimbi Angenalutho, i-VPS, kanye Nengqalasizinda Ephethwe
13.1. Amakhasimende asebenzisa i-VPS, ingqalasizinda yamafu, noma Amaseva Ensimbi Angenalutho ube nokuguquguquka okukhulu, kodwa uhlale ungaphansi kwale AUP futhi akufanele usebenzise lezi zinsizakalo ngokuziphatha okungekho emthethweni, okuhlukumezayo, okulimazayo, noma okungenasibopho.
13.2. Imisebenzi edala ukuvikeleka okubalulekile, ukuhlukumeza, umzila, isithunzi, noma ubungozi bokusebenza kunethiwekhi yethu kusengaholela ekumisweni, ukungasebenzi kahle, ukuhlunga, ukuvinjelwa, noma ukunqanyulwa ngisho nasemikhiqizweni ezinikele.
13.3. Amaseva e-Bare Metal, i-VPS, kanye nemikhiqizo efanayo angeke isetshenziselwe ukuhlanganisa noma ukuhlanganisa izinsiza ngendlela eshintsha ngokubonakalayo iphrofayela yesevisi ehlosiwe ngaphandle kwemvume yethu lapho ukusetshenziswa okunjalo kudala umthelela ongavamile wokusebenza noma wezohwebo.
14. Ukuphoqelela
14.1. Singase siphenye noma yikuphi ukwephulwa kwezinsolo zale AUP.
14.2. Singase sithathe isinyathelo ngesaziso sangaphambili noma ngaphandle kwangaphambi kwesikhathi lapho sikholelwa ngokunengqondo ukuthi isinyathelo esisheshayo siyadingeka ukuze sivikele ingqalasizinda yethu, amanye amakhasimende, izinkampani zangaphandle, noma izintshisekelo zethu zomthetho nesithunzi.
14.3. Isenzo sokuphoqelela singabandakanya:
- ukukuxwayisa noma okudinga ukulungiswa;
- edinga okuqukethwe noma izinguquko zokumisa;
- ukusetha kabusha iphasiwedi noma izinyathelo zokuphepha;
- ukumiswa okwesikhashana;
- i-throttling, ukuhlunga, i-null-routing, noma imikhawulo yesevisi;
- ukususwa noma ukukhubaza izinto ezilimazayo noma izinqubo;
- ukunqanyulwa kwesevisi eyodwa noma ngaphezulu noma i-akhawunti;
- ukukhokhisa ukuhlanza, ukubuyisela, uphenyo, ukususwa kohlu oluvinjelwe, noma izimali zokuphatha lapho kufanele khona;
- ukubika udaba kwabezomthetho, abalawuli, abahlinzeki abakhuphuka nomfula, ababhalisi, noma izinhlangothi ezithintekayo.
14.4. Ama-akhawunti amiswe okwesikhashana noma anqanyuliwe ngenxa yokwephulwa kwe-AUP awafanele ukubuyiselwa imali, ngaphandle kwalapho sivumelana khona ngokucacile ngenye indlela ngokubhala.
15. Ukubika Ukuhlukumeza
Uma ukholwa ukuthi uthole ukwephulwa kwale Nqubomgomo Yokusebenzisa Eyamukelekayo, sicela ukubike kuyo abuse@sive.host.
