UMGAQO-NKQUBO OWAMKELWEYO WOKUSETYENZISWA
Igqityelwe ukuhlaziywa: 14 Matshi 2026
Lo Mgaqo-nkqubo wokusetyenziswa okwaMkelweyo (“AUP”) uchaza imisebenzi kunye nomxholo ongavumelekanga kwiinkonzo ezibonelelwa ngu I-Sive Setfu ICT Solutions (Pty) Ltd, ukurhweba njenge Sive.Host (“Sive.Host”, “thina”, “thina”, “yethu”). Le AUP iyinxalenye yeMigqaliselo yethu yeNkonzo kunye neMigqaliselo yeNkonzo eneenkcukacha.
Zonke iinkonzo ezibonelelwa ngu-Sive.Host zinokusetyenziselwa iinjongo ezisemthethweni kuphela. Awunakuzisebenzisa iinkonzo zethu, inethiwekhi, iinkqubo, iziseko zophuhliso, okanye izixhobo nangawuphi na umsebenzi ongekho mthethweni, oxhaphazayo, owenzakalisayo, ongenaxanduva, okhohlisayo, ongakhuselekanga, okanye ophazamisayo.
Sinelungelo lokuphanda ukunyhashwa okurhanelekayo kwale AUP kunye nokuthatha naliphi na inyathelo esilibona lifanelekile, kuquka ukufuna utshintsho, ukunqumamisa ukufikelela, ukuthintela ukusebenza, ukususa umxholo, ukukhubaza iinkonzo, ukwala inkxaso enxulumene nomsebenzi okhubekisayo, okanye ukuphelisa iinkonzo. Apho kufanelekileyo, sinokwazisa abasemagunyeni abafanelekileyo, abalawuli, ababoneleli abaphezulu, ababhalisi, okanye amaqela angaphandle achaphazelekayo.
Ukuba uyakholelwa ukuba nayiphi na inkonzo ebanjwe okanye ukusebenzisa inethiwekhi yethu yophula le AUP, nceda uyixele abuse@sive.host.
1. Imigaqo Jikelele
1.1. Kufuneka usebenzise iinkonzo zethu ngenkathalo nangendlela engonzakalisi isiseko sethu, isidima sethu, abanye abathengi, abantu besithathu, okanye i-Intanethi ebanzi.
1.2. Unoxanduva lwawo wonke umxholo, isoftwe, imibhalo, iiwebhusayithi, idatabase, ii-imeyile, iziqinisekiso, kunye nomsebenzi ohambelana neakhawunti yakho okanye iinkonzo, nokuba zenziwa nguwe, abasebenzi bakho, abasebenzisi bakho, abathengi bakho, okanye nabani na osebenzisa iziqinisekiso zakho okanye iinkqubo.
1.3. Sinokuyihlaziya le AUP amaxesha ngamaxesha ukubonisa utshintsho kumthetho, ubuchwepheshe, umngcipheko wokhuseleko, imisebenzi yeshishini, okanye imeko ye-Intanethi.
2. Umxholo owalelweyo
Awunakusingatha, ukugcina, ukupapasha, ukuthumela, ukusasaza, ukuqhagamshela, ukukhuthaza, okanye ukwenza kufumaneke nasiphi na isiqulatho:
- akukho mthethweni phantsi komthetho osebenzayo;
- waphula ilungelo lokushicilela, uphawu lwentengiso, imfihlo yorhwebo, ubumfihlo, upapasho, okanye amanye amalungelo akhe nawuphi na umntu;
- uyanyelisa, unobuqhophololo, uyalahlekisa, uyakhohlisa, okanye uyaxoka ngabom;
- iqulathe okanye ikhuthaza imalware, ubuqhetseba, ubuqhophololo, okanye olunye uhlobo lolwaphulo-mthetho;
- iqulethe iKhowudi enobungozi okanye iququzelele ukufikelela okungagunyaziswanga, ukusetyenziswa kakubi, okanye ukuthotywa kweenkqubo okanye idatha;
- ikhuthaza okanye iququzelele ubusela, ukuxhaphaza imali, ubunqolobi, ukurhweba ngabantu ngokungekho mthethweni, okanye ezinye izenzo zolwaphulo-mthetho ezinzulu;
- iqulathe isoftwe yobuhenyukazi, iwarez, imathiriyeli engekho mthethweni yostrimisho, okanye iimpahla zedijithali ezibiweyo;
- iqulethe okanye ikhuthaze ungcakazo olungekho mthethweni;
- waphula ubumfihlo bomntu okanye ngokungekho mthethweni uveza ulwazi lomntu siqu;
- iqulethe intetho enentiyo okanye umxholo okhuthaza ucalucalulo okanye ubundlobongela ngokungekho mthethweni;
- amanyala, amanyala, okanye angumntu omdala ngendalo.
Ukuthintela ukuthandabuza, umxholo wabantu abadala, iphonografi, izinto ezingcolileyo ngokwesondo, kunye nentengiso yentengiso yabantu abadala ayivumelekanga kwiinkonzo Sive.Host.
3. Ugaxekile kunye noNxibelelwano olungacelwanga
3.1. Sive.Host ine-a umgaqo-nkqubo ochasene ne-spam onganyamezeliyo. Awunako ukuthumela, ukuququzelela, ukuncedisa, ukuqala, ukugqithisela, okanye ukuthengisa unxibelelwano olungacelwanga ngokusebenzisa okanye ngokunxulumene neenkonzo zethu.
3.2. Esi salelo sisebenza kwi-imeyile, imiyalezo emininzi, uluhlu lokuposa, iincwadana zeendaba, i-SMS, ukuthumela imiyalezo ngokukhawuleza, iibhodi zengxoxo, iinkqubo zokuxoxa, iifom zoqhagamshelwano, i-autoresponders, kunye neziteshi zonxibelelwano ezifanayo.
3.3. Unxibelelwano lunokuthathwa njengokungacelwanga ukuba:
- umamkeli akazange acele ngokucacileyo okanye avume ukuyifumana;
- umamkeli akanakulindela ngokusengqiqweni ukuyifumana kuwe;
- ithunyelwa kusetyenziswa idatha ethengiweyo, ekhutshiweyo, evunwayo, okanye “uluhlu olukhuselekileyo”;
- ixhomekeke ekuphumeni kuphela, apho imvume yangaphambili ingafunyanwanga;
- ithunyelwa kubamkeli abasele becelile ukuba bangafumani unxibelelwano olongezelelekileyo;
- ibonakala ilahlekisa malunga nesazisi somthumeli, umthombo, okanye umanyano;
- ifihla okanye ifake inkohliso iinkcukacha zemvelaphi okanye ulwazi lwendlela.
3.4. Kufuneka ugcine iirekhodi ezithembekileyo ezibonisa nini, phi, kwaye umamkeli ngamnye uvumile ukufumana unxibelelwano oluvela kuwe. Sinokuzicela ezo rekhodi xa siphanda ngesikhalazo.
3.5. Uluhlu ngalunye olusemthethweni lokuposa okanye incwadana yeendaba kufuneka ibandakanye indlela esebenzayo yokungabhalisi.
3.6. Ukuba iwebhusayithi yakho, ibhokisi yeposi, iskripthi, isicelo, okanye iakhawunti ichaphazelekile kwaye isetyenziselwa ukuthumela ugaxekile, sinokuba nobubele kwisiganeko sokuqala apho usebenzisana ngokupheleleyo kwaye ulungise ngokukhawuleza. Ukuphinda-phinda iziganeko, ukhuseleko olulambathayo, okanye ukusilela ukulungisa kunokukhokelela ekunqunyanyisweni okanye ekuyekisweni.
3.7. Sinelungelo lokuhlawulisa iintlawulo zokucoca, iindleko zokususa uludwe oluvaliweyo, iindleko zophando, okanye iindleko zolungiso oluyeleleneyo apho ispem okanye imiyalezo engacelwanga ilandwa kwinkonzo okanye kwiakhawunti yakho.
4. Ukuxhatshazwa kwe-Intanethi kunye neNdlela yokuZiphatha ngokungekho mthethweni okanye yokuNgakhathali
Awunakusebenzisa iinkonzo zethu okanye uthungelwano ukwenza izinto ezingekho semthethweni, ezixhaphazayo, ezenzakalisayo, ezikhohlisayo, okanye zokungakhathali, kuquka:
- ukufikelela okungagunyaziswanga kwiinkqubo, iinkonzo, idatha, okanye uthungelwano;
- ukuzama ukuphonononga, ukuskena, ukuvavanya, okanye ukusebenzisa ubuthathaka ngaphandle kogunyaziso;
- ukuskena kwizibuko, uhlaselo lwamagama ayimfihlo, uhlaselo olukhohlakeleyo, ukuhlohla iziqinisekiso, okanye iinzame zokuxhaphaza;
- ukubeka iliso kwidatha okanye itrafikhi ngaphandle kwesigunyaziso;
- inkohliso, ubuqhetseba, ukulinganisa, okanye ubunjineli basekuhlaleni;
- ukuqhushumbiswa kweposi, ukukhukula, ukugcwala ngabom, uhlaselo losasazo, okanye umsebenzi wokwaliwa kwenkonzo;
- ukukhohlisa okanye ukuxoka iiheader, iinkcukacha zomzila, okanye iinkcukacha zabathumeli;
- ukusasaza i-malware, ispyware, trojans, ransomware, okanye izixhobo eziyingozi ezifanayo;
- ukusebenzisa iinkonzo zethu ukuququzelela ubuqhetseba okanye ukusasazwa ngokungekho mthethweni komxholo;
- ukusebenzisa iinkonzo zethu ngendlela enokukhokelela kwimpindezelo, kuluhlu oluvaliweyo, isikhalazo somthetho, okanye izohlwayo ezichasene nenethiwekhi yethu;
- sisebenzisa iinkonzo zethu ngendlela eyaphula imithetho esebenzayo, imigaqo, okanye iindlela zokuziphatha.
5. IiMfuno zoKhuseleko
5.1. Abathengi kufuneka bathathe amanyathelo okhuseleko afanelekileyo ukukhusela iiwebhusayithi zabo, iiseva, izikripthi, iibhokisi zeposi, oovimba beenkcukacha, izixhobo, kunye neziqinisekiso.
5.2. Kuya kufuneka ugcine isoftware efakiweyo ihlaziyiwe kwaye ifakwe, kubandakanya isoftware yeCMS, iiplagi, imixholo, izandiso zephaneli yolawulo, iilayibrari, kunye nezicelo zesiko.
5.3. Unoxanduva lokuqinisekisa ukuba imibhalo kunye nezicelo ezifakwe phantsi kweakhawunti yakho zikhuselekile kwaye neemvume zimiselwe ngokufanelekileyo.
5.4. Kufuneka usebenzise amagama ayimfihlo aqinileyo kwaye uwakhusele ngokufanelekileyo. Amagama ayimfihlo abuthathaka, amagama ayimfihlo asetyenziswe kwakhona, okanye ukuphathwa kweenkcukacha ngokungakhathaliyo okunegalelo kwingozi kunokubangela ukunqunyanyiswa, ukusetwa ngokutsha ngenkani, okanye amanye amanyathelo okhuseleko.
5.5. Sinokufuna ukuba ulungise ubuthathaka, ususe isoftware engakhuselekanga, ujikelezise iinkcukacha, okanye uthathe amanye amanyathelo okhuseleko ngexesha elibekiweyo esilibona lifanelekile.
6. Ukusetyenziswa kakubi kweempawu zeakhawunti
6.1. Iimpawu zeakhawunti zinokusetyenziselwa ukusebenza ngokusemthethweni kwewebhusayithi, usetyenziso, okanye iinkonzo ezinxulumene naloo akhawunti.
6.2. Awunakusebenzisa iifitsha zeakhawunti ukunika ummeli ongachazwanga, udlulise kakubi, ufikelelo olufihliweyo lomntu wesithathu, okanye nayiphi na inkonzo evumela ukuxhaphaza, ukungaziwa, ukulahlekisa, okanye ukuziphatha okubi.
6.3. Awunakusebenzisa iWebhusayithi yethu kunye neepakethi zokusingathwa kwe-imeyile ukuphinda uthengise okanye usasaze iinkonzo ngendlela engavunyelwanga yimveliso esebenzayo.
6.4. Apho imveliso ivumela imimandla emininzi, loo mimandla kufuneka isetyenziswe ngokuhambelana nomda wemveliso kwaye ingabi njengeqonga elingagunyaziswanga lomthengisi-mkhulu ngaphandle kokuba kuvunyelwe ngokucacileyo yimveliso okanye ilungiselelo lomthengisi owahlukileyo.
7. IiNkqubo ekwabelwana ngazo kunye noSetyenziso lweZibonelelo
7.1. Abathengi abasebenzisa iindawo ekwabelwana ngazo, kuquka IWebhusayithi kunye nokusingathwa kwe-imeyile, ayinakusebenzisa izibonelelo ekwabelwana ngazo ngendlela ephazamisa ukusebenza kwenkonzo eqhelekileyo okanye idle isabelo esingenakulinganiswa se-CPU, imemori, i-disk I / O, umthamo weposi, izibonelelo zedatha, okanye izixhobo zenethiwekhi.
7.2. Imizekelo yokuziphatha okuthintelweyo okanye okuthintelweyo kwindawo ekwabelwana ngayo ibandakanya:
- iseva ebetha kakhulu, itrafikhi, okanye umsebenzi ongasemva;
- imibhalo engasebenziyo okanye imibuzo egciniweyo echaphazela abanye abasebenzisi;
- umsebenzi wemeyile eninzi ngaphaya kwemida evunyelweyo;
- imibhalo ebalekile okanye usetyenziso olulambele ubutyebi;
- iisistim zencoko okanye izicelo ezisebenzisanayo ezifanayo ezingafanelekanga ukubamba okwabelwana ngako;
- iipateni zosetyenziso lwesiseko sedatha ezithoba intsebenzo yeseva yedatha ekwabelwanayo ngayo.
7.3. Sinokunqumamisa, sithintele, sithintele, okanye sifune utshintsho kuyo nayiphi na iakhawunti okanye inkonzo apho ukusetyenziswa kobutyebi ngokugqithisileyo kuchaphazela kakubi abanye abathengi okanye uzinzo lweqonga.
8. Iinkqubo ze-Server-Side
8.1. Kwiindawo zokubamba ekwabelwana ngazo, ukufakela okanye ukusebenza kweenkqubo ze-server ezizimeleyo ezingajongwanga, iidaemoni, okanye iinkonzo zangasemva eziqhubekayo azivumelekanga ngaphandle kokuba kuvunyelwe ngokucacileyo yimveliso.
8.2. Imisebenzi yeCron inokuvunyelwa kwiipakethe ezifanelekileyo, ngokuxhomekeke kwimida efanelekileyo, kubandakanywa amaxesha okwenziwa kunye nokusetyenziswa kwezixhobo.
8.3. Esi sithintelo sikhona ukukhusela ukhuseleko, uzinzo lwenkonzo, umthamo we-CPU, ukufumaneka kwememori, kunye nomgangatho wenkonzo ngokubanzi kubo bonke abasebenzisi beziseko ezingundoqo ekwabelwana ngazo.
9. I-imeyile, i-imeyile, kunye neMida yokuThumela
9.1. Awunakusebenzisa iinkonzo zemeyile zokubamba ekwabelwana ngazo kwimiyalezo emininzi, ukuthumela abantu abaninzi, okanye ukugqabhuka kwemeyile okugqitha umda weqonga ekwabelwana ngalo.
9.2. Ngaphandle kokuba sichaza ngenye indlela imveliso ethile, sinokumisela umda okanye sirhoxise ii-akhawunti ezithumela ii-imeyile ezigqithisileyo, zibangele izikhalazo zokuxhatshazwa, okanye senze umngcipheko kwisidima sethu semeyile okanye ukuhanjiswa.
9.3. Ii-imeyile eziphumayo ezigqithileyo, nokuba azihlelwanga njengogaxekile, zisenokwaphula le AUP ukuba ayilufanelanga uhlobo lwenkonzo.
10. Ukusetyenziswa kweDiski kunye nokugcinwa kweFayile
10.1. Awunakusebenzisa iinkonzo zethu njengokugcinwa kwefayile yakho, indawo yokugcina ifayile, okanye indawo yokulahla amaxwebhu ngaphandle kokuba inkonzo ijoliswe kuloo njongo.
10.2. Umxholo ogcinwe kwiinkonzo zokubamba kufuneka uhambelane ngokuthe ngqo kwiwebhusayithi, i-imeyile, isicelo, okanye inkonzo eyenzelwe imveliso yokubamba.
10.3. Iiakhawunti ezinamanani amaninzi e-inode, amanani amaninzi eefayile, iibhokisi zeposi ezigqithisiweyo, okanye ukuziphatha kokugcinwa okuchaphazela kakubi ukusebenza kweqonga kunokungabandakanywa kwii-backups, kufakwe iflegi yokuphononongwa, efunekayo ukunciphisa ukusetyenziswa, ukuphuculwa, okanye ukumiswa.
10.4. Sinokuseta okanye sihlaziye imida ye-inode, imida yokubala ifayile, imida yebhokisi yeposi, okanye imithetho yokugcina ixesha ngezikhathi ngenxa yezizathu zokusebenza okanye zobugcisa.
10.5. Iibhokisi zeposi ezinkulu ezingahoywanga, iibhokisi zeposi ezibhampayo, okanye ugcino lwe-imeyile olugcinwe ixesha elide lunokuphathwa njengolwaphulo lwe-AUP apho ludala ukusebenza, ukugcinwa, okanye iingxaki zokuxhatshazwa.
11. Ukusetyenziswa kweTrafikhi kunye nokusetyenziswa okufanelekileyo
11.1. Apho imveliso yokusingatha ithengiswe ngetrafikhi enesisa okanye engalinganiselwanga, loo nto ingakuvumeli ukusetyenziswa okuxhaphazayo, okungalinganiyo, okungafanelekanga kuhlobo lwenkonzo, okanye okuyingozi kuzinzo lweqonga.
11.2. IWebhusayithi kunye neemveliso zokusingathwa kwe-imeyile azenzelwanga umthwalo onje ngale:
- ukuhanjiswa kwefayile enkulu okanye ukukhuphela izibuko;
- ukusasazwa kweendaba ngobuninzi;
- ukusetyenziswa okufana ne-CDN ephezulu;
- iinkonzo ze-caching ze-proxy;
- iziseko ezinkulu ze-SaaS ezilungele kangcono i-VPS, ii-Bare Metal Servers, okanye iziseko zoncedo.
11.3. Sisenokufuna ukuba uphucule, uhlengahlengise, ufuduke, okanye ucuthe ukusetyenziswa ukuba iipatheni zakho zendlela aziyilungelanga imveliso oyisebenzisayo.
12. Oovimba beenkcukacha
12.1. I-databases ebonelelwe ngeephakheji zokubamba kufuneka isetyenziswe ngokunxulumene nenkonzo ebanjwe kwaye kungekhona njengendlela yokuthintela ukugcinwa okanye imida yenkonzo.
12.2. Oovimba beenkcukacha abanakusetyenziswa ikakhulu ukugcina iifayile zokubini ezinje ngemifanekiso, ugcino, iifayile zemidiya, okanye upakisho lwesicelo apho ingelosetyenziso olucetywayo.
12.3. Sinelungelo lokufuna utshintsho kwimibuzo engasebenziyo, ukusetyenziswa koqhagamshelwano ngokugqithisileyo, oovimba beenkcukacha abakhulu, okanye iipateni eziyingozi zokusetyenziswa, kwaye sinokuhambisa, sithintele, okanye sikhubaze oovimba beenkcukacha abachaphazelekayo apho kukho imfuneko.
13. Iiseva zeMetal eziBare, iVPS, kunye neZiseko eziLawulwayo
13.1. Abathengi abasebenzisa i-VPS, iziseko zefu, okanye Iiseva zeMetal ezingenanto ube nokuguquguquka okukhulu, kodwa uhlale uphantsi kolu AUP kwaye awunakuzisebenzisa ezo nkonzo ngokungekho mthethweni, ukuxhaphaza, ukwenza ingozi, okanye ukuziphatha ngendlela engafanelekanga.
13.2. Imisebenzi edala ukhuseleko oluphathekayo, impatho-gadalala, indlela, igama, okanye umngcipheko wokusebenza kuthungelwano lwethu lusenokubangela ukunqunyanyiswa, ukungasebenzi kakuhle, ukuhluzwa, uthintelo, okanye ukupheliswa nakwiimveliso ezizinikeleyo.
13.3. Iiseva ze-Metal ze-Bare, i-VPS, kunye neemveliso ezifanayo azinakusetyenziselwa ukudibanisa okanye ukudibanisa izixhobo ngendlela etshintsha ngokubonakalayo iprofayili yenkonzo ejoliswe kuyo ngaphandle kwemvume yethu apho ukusetyenziswa okunjalo kudala impembelelo engaqhelekanga yokusebenza okanye yorhwebo.
14. Ukunyanzeliswa
14.1. Singaphanda nakuphi na ukophulwa kolwaphulo-mthetho kule AUP.
14.2. Sinokuthatha inyathelo ngesaziso sangaphambili okanye ngaphandle kwesaziso apho sikholelwa ukuba inyathelo elikhawulezileyo liyimfuneko ukukhusela amaziko ethu, abanye abathengi, amaqela angaphandle, okanye iinjongo zethu zomthetho kunye nodumo.
14.3. Isenzo sokunyanzelisa sinokubandakanya:
- Ukukulumkisa okanye ukufuna ukulungiswa;
- ifuna umxholo okanye utshintsho lolungelelwaniso;
- ukusetha kwakhona iphasiwedi okanye amanyathelo okhuseleko;
- ukunqunyanyiswa okwethutyana;
- ukuxinga, ukuhluza, ukungabikho kwendlela, okanye uthintelo lwenkonzo;
- ukususwa okanye ukukhubaza izinto ezikhubekisayo okanye iinkqubo;
- ukupheliswa kwenkonzo enye okanye ngaphezulu okanye iiakhawunti;
- ukuhlawulisa ukucoca, ukubuyisela, uphando, ukususwa koluhlu lwabavaliweyo, okanye iintlawulo zolawulo apho kufanelekileyo;
- ukunika ingxelo ngalo mba kwabo mthetho, kubalawuli, ababoneleli, ababhalisi, okanye amaqela achaphazelekayo.
14.4. Iiakhawunti zinqunyanyisiwe okanye zayekiswa ngenxa yolwaphulo-mthetho lwe-AUP azinalungelo lokubuyiselwa imali, ngaphandle kwaxa sivumelana ngokubhaliweyo ngenye indlela.
15. Ukunika ingxelo yempatho-gadalala
Ukuba ukholelwa ukuba ufumene ukwaphulwa kwalo Mgaqo-nkqubo wosetyenziso olwamkelekileyo, nceda uxele kuwo abuse@sive.host.
